Recharge Subscriptions App

I was really upset when they increased their pricing because we are a very small business. But Recharge has invested HEAVILY in new features. The ROI is worth it. Their customer service is 24/7 and so helpful. We're still working through the occasional hiccups, but all in all we are happy with the app and will continue to use them.

I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance.

What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress.

For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.

Recharge has been a major upgrade for us and our brand. It's incredibly easy for customers to manager their own subscriptions, and provides us with tons of flexibility in how it's configured. Vinse made our migration a breeze. Super happy with our experience.

Difficult to find customer support access, but once you get them they are very good.

Absolutely the best full featured subscription app with a highly knowledgeable and helpful support team. We have also been very fortunate to have Amber P. from the Recharge Support team help us with more difficult Shopify Plus integration/upgrades which were handled in a timely, efficient and friendly manner. Excellent!

We've been using ReCharge for subscriptions for a couple of years now. We recently added the Retain feature and really appreciated how helpful and informative Hoa Vuong was as our implementation engineer. Our contract is also coming up for renewal, so we have been working on the details with Lin Marzialo who has been just lovely to work with. Recharge has a great product and top of the line folks working for them, which makes the experience of doing business together more enjoyable.

We are in the process of switching from Bold Commerce to Recharge Pro, and most of this review reflects our experience regarding our implementation, which we feel will still be in progress until later this summer when all of our subscribers are transacting on Recharge instead of Bold. Our Recharge Implementation Manager insists our implementation project was complete before we even had our first transaction on Recharge. The platform seems robust, but we haven't had time to fully explore it because we're working through the rest of our four-month implementation on our own without support from our Recharge Implementation Manager. Once we immerse ourself with the platform, we reserve the right to modify our rating, but so far, not a good start. Specifically, our experience included the following:
• We consistently ran out of time on nearly every scheduled call with our Implementation Manager and he repeatedly pushed back against our requests to extend the length of calls to correct for this.
• Our Implementation Manager resisted repeated requests to have more than one 45 minute call per week.
• Our Implementation Manager seemed more interested in marking tasks complete vs. accuracy. He grew impatient during conversations to quality check tasks that were thought to be complete, but not verified.
• Our Implementation Manager claimed he doesn’t have a phone number. When asked why, he indicated it was for quality purposes. That was either absurd or a lie, but possibly both.
• Our Implementation Manager, and later, his Manager, narrowly defined the terms “migration” and “implementation” and insisted our implementation was complete a full week before we actually transacted our first batch of transactions on the Recharge platform, and over four months prior to when the remainder of our subscribers begin to be billed on Recharge.
o Our Implementation Manager informed us that we would not have any access to him or telephone support while finishing the incomplete implementation phase, and instead, we’d only have email support to complete the implementation that he insisted was complete.
o We received no migration support for integrating Recharge’s highly-touted automation capabilities into our workflows. We were sold on these capabilities and expected to receive help implementing them as part of our implementation project. Because of this, we do not feel like we're receiving the full value of the Recharge platform.
• Our Implementation Manager was a no-show on a scheduled call and later justified his absence by claiming we “have already launched for new subs”. He did not cancel the call, and a future scheduled call was also not cancelled.

Recharge has been extremely useful when it comes to subscription. we have developed a custom setup wit recharge api, all the help from support team has been great.

App to go with, if you are require more that a basic setup.

ADVANCED FEATURES FOR WHICH YOU PAY EXTRA AREN'T ACTUALLY WORTH THE MONEY!

The Recharge sales team focuses much of their effort on upselling you to additional, so called "advanced" features that are not included with your regular plan. After having used these tools for a number of weeks we've identified that they are absolutely not worth the money that you're paying.

Failed Payment Recovery - sounds great on paper! But when you look into the analytics you'll notice that there is quite an extensive list of "charge errors" for which this feature doesn't actually work. When we contacted support to ask why the Failed Payment Recovery flow didn't trigger after a customer's payment failed - their reply was: "this specific type of charge error is not covered by the Failed Payment Recovery feature, please contact the customer manually by sending them an email and ask them to update their payment method".

It's good to know that you are paying for automation to take place only to be told you have to send an email and contact customers yourself.

HIGHLY RECOMMEND THIS APP IF YOU ARE OK WITH NOT RECEIVING ANY SUPPORT AND LIKE BEING IGNORED.

We've complaint multiple times about the shocking performance of the customer portal that Recharge offers. One customer service representative replied to confirm it's all expected behaviour and when we contacted the sales rep, the person that locked us into a 12 month contract for this app, he's just decided to go completely quiet. Not a single response after 3x emails that we've sent.

As said before, if you like being ignored and have zero expectations in regards to getting help with fixing issues that are extremely crucial to running your day-to-day business - go ahead, this one is for you!