Recharge Subscriptions , 1,716 則評價

Any time we're looking at adding functionality to our Cart, it's obviously a big deal, being the most critical aspect of any eComm site.
We require of course total stability and reliability, as well as excellent support, given it represents real money, for both our customers and ourselves.
Amongst a complex custom theme implementation, Recharge have been able to demonstrate why they are a reliable top-shelf plugin partner for our subscription functionality needs.

Amazing and flawless activation! Thank you Jairus, for giving customized feedback and recommendation and really going above and beyond supporting not just our launch but our overall retention strategy!

Also would like to say thank you to Nicky and Deb of Sales Team for the wonderful walkthrough

Recharge has been a great partner for our business in helping us manage and build our subscriber base. They are always looking for new creative ways to offer more which I love!

Had an issue with css on customization and my Rep Irving O. came through for us and helped us make the changes we needed to.

Best in the biz. We have had so much success with the Recharge Subscriptions app and just transitioned the app to our new Shopify 2.0 instance. We could not have achieved the growth or level of user experience on our D2C site without them, and the support team is always a pleasure to collaborate with.

Support was super helpful with multiple issues within the same chat. Very productive support session!

We have been users of ReCharge for a while, but just switched to use Bundles for our subscription and it simplifies everything. Our customers can now select what they want to receive every month based off what we have in stock, which is a real game changer. Irving from the Customer Service team was instrumental in making sure we had everything we needed and that the migration was a success.

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.

If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

We just recharge to handle our entire business. They are constantly looking for ways to improve and have been very responsive to our needs.

Would not use again. Changed their billing cycles without informing customers. (They did say they sent emails but I had not received any).

Last month they had billed me (a month late) for the app after they went paid, but again, I did not know that they were changing their billing. Getting a refund was difficult. Once refunded I removed the app never to be used again.

You'll imagine my surprise when a month later I am billed again for the recharge app, that has been uninstalled for over a month now.

I'd highly recommend a different app just based on this experience.

Edit Update after response:

Based on their reply it is easy to understand that recharge has been a difficult company to work with. My review was not a complaint about the app graduating to a paid app. My review IS however a complaint of their lack of communication, not informing me I was getting moved to this plan in any way whatsoever, improper billing cycles, improper billing, and unwillingness to accept the facts as they have played out.

Please re read my review recharge, I have been working within your customer service parameters, and they have failed.

On the customer service side, the individual I have dealt with this time around has been great, but unfortunately she must be getting bad information, as she was told my requested refund was completed (it wasn't).