Recharge Subscriptions , 1,723 則評價

Recharge makes it easy to manage our subscription services! It's been an integral part of our business in driving consistent revenue. Perhaps the most invaluable resource within Recharge is their support team! Any time I have a question or a request, I'm quickly assisted and given concise, direct answers.

Just migrated over from another platform and the team were terrific. Meredith made the process very clear and simple. Excited to make use of these new features now I'm live!

Awesome app and great customer service. Flexible subscription options with a lot of customizable options. Highly recommended.

Always the best customer support. Appreciate the quick response times and ease of getting a live support person on chat. Follow up is incredible. Appreciate how the app is growing and adding new features as well.

Excellent development work from Nick and the team at E-shop Genious. REally good communication, responsiveness and problem solving skills - they achieved what other developers said was not possible.

I highly recommend Nick and the team!

This review is for the fantastic support experience we had with Juan C. We had an urgent payment issue that was complicated but Juan immediately got to the root of the issue. Not only was the issue identified but he went above and beyond to fully explain all of it to us, making sure we understood and patiently explaining further if we didn't. He was extremely knowledgeable and had impeccable communication that made the resolution of a headache into an efficient and smooth experience.

Juan’s exceptional clarity in every step of the resolution process ensured that we were never left in the dark. His dedication to answer all our questions, and answer them in a timely manner was beyond impressive. He is a testament to the gold standard of recharge support. Highly recommended!

Very good customer service and documentation in general. I had a request to change store owner and it was handled quickly.

Very long term user here but opening up about the experience so you guys can see the glaring problems as business owners. When the app works, it’s not too shabby and allows customization of shipments(eg. 30 days, 60 days, 90 days etc) which helps a lot. However, the big elephant in the room is the poor software itself and this app is now very dated while the company has become very complacent about what they have to offer. Read below:

The Recharge app is a hassle whenever you want to update your website. It breaks and suffers from compatibility issues. When we updated our website in 2021, the widget broke and since then we haven’t been able to have it integrated or work with our website. They also store all customer data on their side(which is why we were shy on pulling the plug on the app and had hoped that they would eventually have it working on our website) which means that you’re locked in with them unless you manually ask them for an export of the customers that are subscribed to your website through their widget.

Additionally, the recharge app continues to charge your card even when the app is in a broken state which is what continued to happen during 2023 when they had to move to Shopify Checkout integration.

Lastly, when it was brought up to their team that they were charging through this time and despite no services being rendered and failed integrations on out website, the team offered no refunds for this entire period of time. The contact from the company was more interested in nit picking what I had to say rather than trying to understand what I was saying, looking at the big picture, and helping constructively solve the problem.

We are all in business and understand that customers shouldn’t be charged for something that is broken and not functional for the consumer or end user. There are much better apps with easier integration that I’d recommend. This one’s a convoluted mess and as business owners, we want to focus on sales and marketing rather than never-ending app integration issues.

Suffice to say, at this point, Recharge isn’t a good app that we’d recommend to incorporate in your store.

Service client très à l'écoute et réactif !

Nevena, Marc and Nikola T went above and beyond to help - we are very grateful - thank you for your great service!