評價 (1,917)

整體評分
4.6
各級評分數量
  • 86% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
2020年11月18日

Good app but when you face any problem their customer service is not existent. This is so frustrating. When you have to pay for shopify and their app. We have 5 shopify stores and we use a lot of apps. This one has simply the worst customer service you can imagine. They just don't care because when they lock you in it's hard to get out. Just go through their facebook and read the comments everyone has the same complain. You wait weeks for any relevant answer. YES WEEKS.

booboo.life
澳洲
使用應用程式 5年多
2024年3月19日

L'application est passée à 100€ par mois, du jour au lendemain, sans informer qui que ce soit. C'est une facturation abusive, tout simplement.
L'application est très chère et son tarif n'est pas fait pour les petites entreprises.

Biotanie
法國
使用應用程式 大約2年
Recharge 已回覆 2024年3月21日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

編輯時間:2024年5月20日

This app has been flagged for fraud. I wish I would have researched more.

I installed this app that specified monthly payment would only commence after reaching 50 subscription customers.

However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, despite my lack of consent or awareness of this alteration. I perceive this as fraudulent behavior. I did not consent to any new terms.

I contacted a lawyer who took a look at the app, agreement and email exchange and said "Charging a customer without their explicit consent is not only unethical but also illegal. According to consumer protection laws such as the Electronic Fund Transfer Act (EFTA) and the Fair Credit Billing Act (FCBA), businesses are required to obtain consent before initiating charges to a customer's account.Despite any claims of notifying customers via email of a "new policy of charges," such notifications do not constitute valid consent, particularly if explicit agreement was not obtained from each affected customer."

In this case, the terms explicitly outlined a payment structure of 1% + 10¢ per transaction to Recharge. Any deviation from these agreed-upon terms without the customer's explicit consent may constitute a breach of contract and potentially fraudulent behavior.

UPDATE: They refunded us and wrote a message below pretending they accidentally charged us. Weeks later they CHARGED US AGAIN $312 when they thought we weren't looking. BE WARE.

NuRevealSkincare
美國
使用應用程式 1年多
Recharge 已回覆 2024年5月13日

We appreciate you taking the time to leave a review and for voicing your concerns. I am glad that we were able to provide you with a refund on the charges you received.

The pricing increase was announced via an email on June 29th, 2023, in conjunction with in-app notifications and follow up messaging. The standard plan pricing took effect for new merchants earlier in 2023, and existing merchants as of January 1st, 2024.

We are proud of the transparency & timeframe we have provided to our merchants during any price change and the responsiveness we've had in assisting those that no longer wish to utilize our app.

- Ty Bailey | VP of Services

2023年10月4日

Terrible customer service, terrible software. They do not provide you with a phone number, and you are at the mercy of their staff to reply. Which is, on average, 10-24 hours or more. I have been working with them for their Shopify cart conversion (that all Recharge customers are being forced into), and it has been an absolute nightmare. After finishing the conversion yesterday, now my website will not even add a subscription product to cart. I have been losing potential subscribers for nearly a month due to an error with their checkout that they *cannot identify*. It took long enough to get them to begin the cart conversion. Now that it is finished and it DOES NOT WORK, there is NO urgency on their behalf to help fix this. They typically reply with more questions, and ask you to confirm something multiple times before proceeding with a solution. I hardly ever write reviews, but am compelled to do so because I am shocked at how inefficient they are. For the record, this is the second time this year that I have had to correspond with them for assistance. Two separate issues, two awful experiences. Choose another recurring payment app.

The Pleasure Parlor
美國
使用應用程式 5年多
Recharge 已回覆 2023年10月16日

I appreciate you taking the time to leave us your feedback. I will be bringing your concerns up to the rest of my team for discussion on how we can improve our processes.

- Ty Bailey | VP of Services

2021年8月1日

Probably the most UN - USER FRIENDLY app on Shopify. Customers find it hard to swap, pause, cancel, items. Admin backend is terrible and backward, need 100's of clicks to make changes and have to do everything ONE BY ONE. Support is slow unless you PAY FOR PREMIUM SUPPORT. You should know the value of recurring orders is HUGE for online stores and you need to improve your over all interface. I have lost customers as they get frustrated to use the customer account management system, its terrible

Swolefoods
紐西蘭
使用應用程式 大約5年
2023年4月1日

We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.

Tamed Wild
美國
使用應用程式 大約5年
Recharge 已回覆 2023年5月10日

We are sorry to hear you had a less-than-stellar experience with us. We have provided your feedback to our team and will be using your experience to improve our processes and app in the future.
- Ty | VP of Services

編輯時間:2021年12月2日

Extremely unhelpful support. We have payment issues because of API expiration on ReCharge's end during BFCM. Sounds urgent? Haven't heard from them until now, and supports keep out of office. It's simply reconnecting the API, but it seems they are not really concerned about this systems instability and merchant loss from it.

SeoulBox
英國
使用應用程式 4年多
2024年3月23日

Big slog to suddenly charge customers $100 a month. Nor recommended

Aristotelis Ke Anthoula
澳洲
使用應用程式 1年多
Recharge 已回覆 2024年3月25日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

2022年5月25日

You cannot rely on this app to work consistently. Products on subscription will stop adding to the cart out of nowhere with no warning. You won't know unless a customer lets you know or you happen to notice yourself. Customer service has deflected every single issue I've asked about without helping. Seeking another solution after losing countless sales.

Relievet
美國
使用應用程式 4年多
編輯時間:2023年10月25日

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!!

COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!!
Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it.
Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying.
RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH!
IT HAS BEEN 2 YEARS NOW.

KetoneAid
美國
使用應用程式 4年多