評價 (1,904)

整體評分
4.6
各級評分數量
  • 86% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
2024年2月26日

No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.

Naturalis Dog®
瑞士
使用應用程式 大約1年
Recharge 已回覆 2024年3月4日

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services

2023年12月27日

I would give zero stars if I could. Customer service is terrible. They no showed twice on migration zoom calls. I can't imagine trusting my subscription services to a company that can't show up for a scheduled Zoom call.

Scribbler
美國
使用應用程式 大約1個月
Recharge 已回覆 2024年1月2日

Thank you for your feedback. I have been in contact with my team regarding your concerns.

Ty Bailey | VP of Services

編輯時間:2024年6月18日

Pending

The Pod Company
美國
使用應用程式 7個月
Recharge 已回覆 2024年6月17日

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.

- Ty Bailey | VP of Services

2024年3月19日

L'application est passée à 100€ par mois, du jour au lendemain, sans informer qui que ce soit. C'est une facturation abusive, tout simplement.
L'application est très chère et son tarif n'est pas fait pour les petites entreprises.

Biotanie
法國
使用應用程式 大約2年
Recharge 已回覆 2024年3月21日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

2023年7月2日

We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.

Geostuff.com.au
澳洲
使用應用程式 接近9年
Recharge 已回覆 2023年7月3日

We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

2021年4月19日

Very disappointed with this app currently. The customer support team is impossible to get ahold of and there currently is an error with a recharge workflow we have created (that was set up correctly and verified by their support team) but it is flawed and firing orders off at the wrong date.

Nourisher
美國
使用應用程式 接近7年
編輯時間:2023年9月18日

Very long term user here but opening up about the experience so you guys can see the glaring problems as business owners. When the app works, it’s not too shabby and allows customization of shipments(eg. 30 days, 60 days, 90 days etc) which helps a lot. However, the big elephant in the room is the poor software itself and this app is now very dated while the company has become very complacent about what they have to offer. Read below:

The Recharge app is a hassle whenever you want to update your website. It breaks and suffers from compatibility issues. When we updated our website in 2021, the widget broke and since then we haven’t been able to have it integrated or work with our website. They also store all customer data on their side(which is why we were shy on pulling the plug on the app and had hoped that they would eventually have it working on our website) which means that you’re locked in with them unless you manually ask them for an export of the customers that are subscribed to your website through their widget.

Additionally, the recharge app continues to charge your card even when the app is in a broken state which is what continued to happen during 2023 when they had to move to Shopify Checkout integration.

Lastly, when it was brought up to their team that they were charging through this time and despite no services being rendered and failed integrations on out website, the team offered no refunds for this entire period of time. The contact from the company was more interested in nit picking what I had to say rather than trying to understand what I was saying, looking at the big picture, and helping constructively solve the problem.

We are all in business and understand that customers shouldn’t be charged for something that is broken and not functional for the consumer or end user. There are much better apps with easier integration that I’d recommend. This one’s a convoluted mess and as business owners, we want to focus on sales and marketing rather than never-ending app integration issues.

Suffice to say, at this point, Recharge isn’t a good app that we’d recommend to incorporate in your store.

KG Food Company
美國
使用應用程式 6年多
Recharge 已回覆 2023年9月17日

I appreciate you taking the time to leave us your feedback. I will be bringing them up to the rest of my team for discussion on future updates. We wish you the best of luck in your future endeavors.

- Ty Bailey | VP of Services

2023年10月9日

If zero stars were an option, that's what I'd choose. Recharge got in touch with us about integrating the new checkout, a process I was interested in. Despite my repeated inquiries about implementing it on a preview theme, they went ahead and did it on our live theme. As a result, our checkout has been dysfunctional since 5am EST. It's clear they didn't conduct proper testing and didn't inform me until they were already converting it at 5am on a Monday. Needless to say, this experience has left me extremely dissatisfied.

OldTimeCandy.com
美國
使用應用程式 接近6年
Recharge 已回覆 2023年10月16日

I appreciate you taking the time to leave us your feedback. I will be bringing your concerns up to the rest of my team for discussion on how we can improve our processes.

- Ty Bailey | VP of Services

2023年11月2日

I have been a customer of Recharge since 2018 and since the recent changes we have lost over 30 subscription members and no new memberships can be created due to an issue with the new updates they recently did. they advised me to change my theme which i did and still nothing. this has been such a headache and waiting days for someone to respond. customer service is 0.

Batey Girls
美國
使用應用程式 5年多
Recharge 已回覆 2023年11月15日

I appreciate you taking the time to leave us your feedback. I will be bringing your concerns up to the rest of my team for discussion on how we can improve our processes.

- Ty Bailey | VP of Services

2021年4月24日

Endless problems the past 4 years. Zero customer support. Default response to any issue is "user error". We've lost tens of thousands of dollars due to issues with this software.

Jackie's Chocolate
美國
使用應用程式 接近6年