Recharge Subscriptions , 1,716 則評價

Rachel was extremely helpful! She resolved my inquiry efficiently and was very friendly. Thank you!!

Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.

Really great support from the technical team. Was easy to implement on my shopify. Thanks to the support team for their help.

We use this app for our subscribers and it works very well. The support is also good, especially Dora. I had a problem with another agent that was unable to understand the simple problem that was preventing us from logging into our account. As soon as Dora was assigned to our case, she provided the fix instantly and we were back in. She's great.

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time-consuming process for the few who do) so we lose out on add-on purchases. Now, we’re trying to achieve the ‘simple’ task of updating our email address: not only have we gone back-and-forth with Recharge for over a week, now we’re receiving error messages and customer emails are still going from our old email. Once our plan is up, we’re moving to a new app—also one that won't charge $99/month plus a transaction fee—even at the risk of losing current subscribers.

Dora was fast and efficient. She determined that our account had been put on hold from a past-due invoice (a customer service nightmare), which stalled subscription processing. She instructed me on how to fix the issue, and within minutes, the account was active again.

Great app and support as usual ! :) I use it every day and it's very easy to get by. The assistance is always available and offers good advice.

The best subscription app (I have used most of the others!). The customer support from Recharge is the best, especially Alicia! Really good response times and they understand the issue you have and solve it fast. Onboarding was also really smooth, with personal support helping us migrate our base.

Great customer support when we were having an issue. I'd recommend it because they have thought of a lot of scenarios in their programming and they're willing to help when something doesn't go according to plan.

Excellent App. Snezana was especially helpful and knowledgeable. The communication was straightforward & fast. 5 Stars