Recharge Subscriptions

We are very pleased with ReCharge for the two months we've been using it. Our main worries are keeping things in stock to keep up with our subscriptions! Our time with the growth manager is coming to a close next week and I'm curious to see if that will impact our experience. So far we are pleased with the support and feel like we chose the right subscription app. In terms of improvements, we would like a feature where you could safeguard your subscription supply. For instance, there were times that we put a product out of stock in Shopify, so we have enough to fulfill subscription orders of that product. But to do that, you have to select "Create order always (and reduce inventory)." However, we then found in the ReCharge Customer Portal those products that are out of stock in Shopify, are in stock in the Customer Portal because of that order processing setting - which allows customers to change their subscription to something else that might be getting rationed. I think there needs to be additional controls to help stores manage and prioritize subscription orders and customers because it can become quite complex. We also had an issue with multiple shipping charges if an order included multiple subscriptions that have different recurring schedules. We are using ReCharge Shopify Checkout Integration and ReCharge says it is an issue that Shopify needs to solve, along with the 2.0 subscription widget not switching the price label between one-time and subscription options. I would like ReCharge and Shopify to work together to solve important issues that affect both of their customers.

Excellent Customer Support by Christian. He checked into the issues for me and assisted me to resolve them without delay. I was having issues with the Subscription Management opt in page not appearing and also I was having issues with customers not being able to easily find how to manage their subscriptions without digging through emails.
Christian assisted me to create menu items that would provide customers a direct link to their Recharge Login and Also worked out the kinks and got my Subscription Management via Text page to load properly. This is what I call customer service. He provided immediate solutions and supporting documentation and also noticed that my email was not accurate and thus the reason why I was not getting Chat transcripts which provide me with details and links and graphics for future reference so this all was not a waste of time and everything just disappears and I have nothing. this made my experience incredibly useful and productive instead of putting the entire burden on me when I am already frustrated and just want to give my customers what they want. I am fine with readying articles and doing my due diligence but when someone can assist like Christian and understand where I am stuck and make everything work for me, this is true value and why I would continue to use this ReCharge subscription service and make me feel valued as a customer. Thank you Christian, you are a value to your organization

We use Shopify and Recharge for all of our sales transactions. We had some issues with Recharge when they were changing things around. I contacted the support team because some of the changes didn't work for us. The support team was FANTASTIC!! I worked a lot with Renata and she was so great at listening to our needs and making changes again that would work with our business and customers. Every time I have contacted them for any issue, they have been 1) HUMAN!!! 2) Great at listening and communicating and 3) Following up. THANK YOU, THANK YOU for such a great team that really CARES about their customers! It makes our jobs so much better and easier!!!

We needed a way to manage our growing subscription business with our Shopify store and landed on ReCharge. As with all integrations, there are things to learn and watch out for - make sure to sync your products and test any changes(!) - but that is usually just par for the course for IT projects. The team at ReCharge has been very responsive to our requests for technical assistance and also have resources providing input on general strategy and opportunities to improve customer experience, which we don't usually see from other Shopify third-party app providers. We're still learning and customizing our setup, but so far things are looking good!

I was sold and even signed a big expensive contract to migrate to recharge. I migrated all my customers and their has been glitch after glitch and it's a headache every single week. Beware if you are an established business with a lot of subscribers before you migrate to recharge. They are good sales people.
*update for 2023 - After getting through a rocky migration and having custom coding done to the portal, we are in a good place with recharge. I like it. Recharge also gave me a credit to my contract which I appreciate. They do have a lot of nice features like one time add ons and the back end is easy to use and figure out. I have bumped it up to a four because we are in a good place post migration and fixing all the bugs.