Appstle℠ Subscriptions App

Appstle℠ Subscriptions App

Recensioni (4.229)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 96% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
Data modifica: 19 gennaio 2025

"Critical Inventory Management Issue - Urgent Support Needed"

We are extremely disappointed with the ongoing issue in this app. Orders are being displayed as processed from the wrong location A, while inventory is deducted from another location B.

This error has caused significant inventory mismatches, and we are now forced to spend considerable time backtracking to identify and resolve the ...

J & J Pet Club
Canada
Circa 2 anni di utilizzo dell’app
15 marzo 2023

It's been extremely frustrating working with Appstle as our subscription management app. We've been trying to fix all issues and talk to the developers, but things don't improve, they don't really take their time to understand what we are asking, and what is not asking and work towards answering or fixing them.

Sometimes they answer by saying they don't have a certain feature and in fact, they ...

Ortaliza Urban Farms
Canada
Oltre un anno di utilizzo dell’app
Appstle Inc. ha risposto 15 marzo 2023

Dear Merchant,

This is the co-founder and CTO of Appstle. I sincerely apologize for failing to meet your expectations. I have sent you a detailed email. Hopefully, we can ...

26 settembre 2023

Bug after bug after bug!!! This app is poorly made. I've used it over a year now and every 2 weeks there is a serious bug that needs to be fixed. The ONLY reason I have not switched apps is because they have no way of migrating the subscription data to a new app, so we need to leave the app installed for our older subscriptions. DO NOT USE THIS APP, SAVE YOURSELF THE HEADACHE!!!

Yes Melanin
Stati Uniti
Oltre un anno di utilizzo dell’app
Appstle Inc. ha risposto 27 settembre 2023

Hello,

We have checked out the issue thoroughly on our end with our developers, and according to the investigation, we believe something has changed in your theme, and it ...

21 novembre 2023

I cannot recommend the app. I recently asked for support to set up a shipping profile so customers from a specific country would get free shipping when subscribing to a product, and customers from other countries would still need to pay shipping. What happened? The App has a serious flaw and customers outside these countries that are meant to receive free shipping were not able to check-out at ...

NAYA
Germania
Oltre un anno di utilizzo dell’app
Appstle Inc. ha risposto 10 gennaio 2024

Hi Dear Merchant,

This is Ria, the co-founder of Appstle. I really apologize for the inconvenience you faced. I have gone over your concerns, and have also connected with the ...

28 febbraio 2024

Worst experience ever. I never write bad reviews but I feel compelled to warn others against the repeating issues I faced. The customer portal was always having issues. repeated issues. sometimes double processing issues. the worst. When I would reach out to tech support they would say "looks good on our end" as if they had no responsibility for fixing their coding issues. I stayed with Appstle ...

Lucy Jo's Coffee Roastery
Stati Uniti
Oltre un anno di utilizzo dell’app
Appstle Inc. ha risposto 24 settembre 2024

Dear Merchant,

This is Ria, the co-founder of Appstle. Thank you for the 1.5 years you were with Appstle, and we are sorry the last few weeks' were not up to the mark. While ...

14 marzo 2023

The app doesnt even work. It does not show up in the product page and there is no way to customize it.

LinkLogic
Canada
Oltre un anno di utilizzo dell’app
Appstle Inc. ha risposto 14 marzo 2023

Dear Merchant,

We apologize you had a less-than-stellar experience with the app. We try to support as many themes as possible. However, for a few themes (especially if it’s a ...

27 agosto 2023

Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many ...

Koop
Canada
Oltre un anno di utilizzo dell’app
Appstle Inc. ha risposto 29 agosto 2023

Hello. This is Ria, the co-founder of Appstle. I went through your chats with the team. As our Merchant Success Engineer as well as her Manager mentioned in the chats and the ...

21 settembre 2022

This app is like a constantly ticking time bomb. All their app changes are done in real time, so your customers will have a front-row seat to some real messy changes until the developers finally get it right. Which they rarely do, because aside from a very reckless, sluggish team of developers, they have no marketer or designer to explain to them what a good customer journey is. So it falls upon ...

Pumpkin Organics
Germania
9 mesi di utilizzo dell’app
Appstle Inc. ha risposto 21 settembre 2022

Hi,

My name is Logan and I'm the Director of Product here at Appstle. Your team has obviously had an bad experience with us and I want to see how I can help. First I want to ...

10 agosto 2022

This app has really stressed me out. I want to offer our customers a pre-pay subscription option, where we win with cash-flow, and they win with a product discount. However the shipping profiles / settings do not make any sense, as I don't want them to get free deliveries that I don't deem them to be entitled to.
I am told it's not possible to create a pre-pay option where our current website ...

Bath Culture House Ltd.
Regno Unito
8 mesi di utilizzo dell’app
Appstle Inc. ha risposto 10 gennaio 2024

Dear Merchant,

This is Ria, the co-founder of Appstle. I sincerely apologize for your less than stellar experience with us. Since the time of the review, we have made a lot ...

8 febbraio 2023

Looks great but pointless as it does not work with sage pay UK payments. This should be flagged wasted a lot of time and disappointed customers

Bespoke Biotics
Regno Unito
7 mesi di utilizzo dell’app
Appstle Inc. ha risposto 8 febbraio 2023

We are sorry our subscription model did not work for you. We are a native Shopify app and hence work only on the payment gateways allowed by Shopify for recurring orders.

...