Appstle℠ Subscriptions App

Appstle℠ Subscriptions App

Recensioni (4.207)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 96% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
28 febbraio 2025

Appstle has good customer service, but there the goodness ends. There are so many problems, and now all of a sudden, appstle has quit sending emails to our subscribers, leaving us in a giant lurch. They didn't give us any warning about this. :-(

WellBean
Stati Uniti
Circa 2 anni di utilizzo dell’app
17 dicembre 2024

I’m on the highest-tier plan and use the app’s API, but a basic feature like sending 20+ requests isn’t working. They’ve been trying to fix it for nearly a week, halting my automation and business processes. I wouldn’t recommend this for anyone needing more than basic subscription features.

Torokhtiy Weightlifting
Stati Uniti
10 mesi di utilizzo dell’app
Appstle Inc. ha risposto 18 dicembre 2024

Dear Merchant,

This is Ria, the co-founder of Appstle. I apologize for the delay in your ticket. Typically these issues are escalated internally for fast resolution, but ...

4 dicembre 2024

I have held off writing this review as long as possible but have not been able to get a resolution from Appstle support.

During migration our customer data was mixed up, attaching the personal details of one subscriber to another in a visible manner. Instead of looking into this and providing solutions, the Apstle team started updating customer details without consultation, erratically and ...

Industry Beans
Australia
Circa 2 mesi di utilizzo dell’app
Appstle Inc. ha risposto 5 dicembre 2024

This is Ria, the co-founder of Appstle.

I am sorry your migration experience was less than smooth.

I looked into the issue, and the errors in the first batch of imports ...

10 gennaio 2025

Wasn't able to get the app to work. Wasted all week with customer support, Support were trying to assist but they were just constantly confused and there was constant communication issues. After trying for a week, we've decided we've wasted enough time.. Time to use another app

Dope Skin Co
Australia
4 giorni di utilizzo dell’app
2 ottobre 2024

They make changes in production without notifying customers, resulting in customer portal downtimes of more than 12 hours. Or they upload new features without testing them properly with the result that “things” appear that don't work or don't fit the aesthetics of the portal.
Most of their support tickets take between 24-48 hours to resolve because their agents have limited knowledge and have to ...

Remolonas
Spagna
Oltre 2 anni di utilizzo dell’app
Appstle Inc. ha risposto 4 ottobre 2024

Dear Merchant,

This is Ria, the co-founder of Appstle. I apologize for the inconvenience you faced. I have reviewed your concerns and connected with the Merchant Success Head ...

8 settembre 2024

j'étais contente mais après les modifications faites, mes produits ont disparus et il y avait deux fois le même point sur mon site. J'ai demandé d'arranger les erreurs et la personne a dit qu'elle n'a rien fait et m'a envoyé une video. Apres avoir insister en lui disant que je ne sais pas comment faire car je n'ai pas touche a changer des produits et que mon site a ete cree par un professionnel, ...

L'Agence French
Canada
Quasi 2 anni di utilizzo dell’app
Appstle Inc. ha risposto 10 settembre 2024

Dear Merchant,

This is Ria, the co-founder of Appstle. We understand how the appearance of two subscription options on your product page could have caused confusion and ...

30 aprile 2024

- Installation took a entire week of me staying up to midnight asking them whether the installation had completed
- They only work PCT time zone which meant i wouldnt get a response until after 6.30pm
- Today after 5 days of correct orders they charged 116 wrong subscriptions to customers, taking hundreds of pounds from them without their consent. My customers are furious, I have to refund all of ...

Cherries & Carrot Tops
Regno Unito
7 giorni di utilizzo dell’app
Appstle Inc. ha risposto 24 agosto 2024

Dear Merchant,

This is Ria. I am the co-founder of Appstle Inc. We are truly sorry to hear about the difficulties you encountered. We apologize for the delay in the ...

21 agosto 2024

It says its free until $500 but then to be able to use it they tell you that you need to pay this and that.

Then you’re jus loosing you’re time setting up this app to find out after about prices that were not advertised before.

THIS IS NOT OK !!!

Zelda Hair Shop
Stati Uniti
Circa 2 ore di utilizzo dell’app
Appstle Inc. ha risposto 22 agosto 2024

This is Ria, the co-founder of Appstle. I apologize for any confusion you’ve experienced and would like to provide some clarity.

We have multiple pricing tiers, as outlined ...

Data modifica: 10 dicembre 2023

Dec 10, 2023 UPDATE: STAY THE HELL AWAY. THEY JUST DOUBLE AND TRIPLE BILLED HUNDREDS OF OUR SUBSCRIPTIONS. WE HAD TO MANUALY FIND, CANCEL AND REFUND OVER 300 ORDERS AND LOST OVER A DOZEN SUBS. YES THEY OFFERED A 20% DISCOUNT AFTER APOLOGIZING. JUST A LOT OF HEADACHES. TRYING TO FIGURE OUT A MIGRATION STRATEGY...
January 9, 2023 UPDATE: Like I said before, they will pacify you, blame Shopify, tell ...

Bones and Me LLC
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Appstle Inc. ha risposto 15 luglio 2021

Dear Merchant,

As we shared the error, it's coming while invoking Shopify API. We are filing a partner ticket but until then, we can't do anything about it. We are not seeing ...

Data modifica: 19 gennaio 2025

"Critical Inventory Management Issue - Urgent Support Needed"

We are extremely disappointed with the ongoing issue in this app. Orders are being displayed as processed from the wrong location A, while inventory is deducted from another location B.

This error has caused significant inventory mismatches, and we are now forced to spend considerable time backtracking to identify and resolve the ...

J & J Pet Club
Canada
Circa 2 anni di utilizzo dell’app