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The app is good. However, to improve further (5 star), you should allow free users to delete their subscribers. This feature is crucial as sometimes we have clients who wants to delete their subscription.
Nevertheless, i was quite impressed by Brooks who handled my queries on deleting my current subscribers. He was very prompt and helpful.
If being asked if i would recommend this app, i said 100%, yes.
Thank you for your feedback! We're pleased to hear you’d recommend us and appreciate your suggestion about allowing free users to delete subscribers. We’ll consider this for future updates.
They have been a good company and even when I uninstalled the app by mistake their dedicated team and system were able to restore everything without issue...as though it hadn't happened. It could use some work on the end user side of things but I have liked it thus far.
I switched to Appstle several months ago. I think I'm still getting used to it. The customer service and support is very good. I usually get a quick response. The downside is there seems to be less features like skipping a delivery, etc. Items/orders instead need to be cancelled and re-added. Also, there is no easy way to combine orders like in other Apps.
Dear Merchant,
Thank you for your feedback. We do support merging orders and skipping delivery. However, in Shopify, a subscription can not have multiple frequencies. Hence, we can only merge subscriptions that have the same frequency. Please feel free to reach out anytime for assistance. We are available 24x7x365.
Appstle does deliver pretty decent and robust control of subscription accounts to customers. The support is great and any issue is handled pretty darn fast which I REALLY appreciate - so 5 stars on customer service.
My only constructive criticism would be that the admin side of Appstle is not accessible on mobile screens. As the customer service person working remote I am not always at a desktop and having access via phone would be a plus. It's not a deal breaker by any means. Good job to Appstle team!
I've managed to set up a SaaS style subscription service on my store for digital products. There are a couple limitations but if you spend the time and figure out what those limitations are you can design your subscription product to work for digital SaaS.
Appstle has great customer support. They are very responsive and always willing to help with tricky questions.
So far this has been a good choice for us and our business.
Thank you for your kind words! Reviews like yours motivate us to work even harder and continuously improve. We appreciate your suggestion and will definitely keep it in mind as we work towards enhancing our services.
The interface can be a bit complicated sometimes, but the Appstle Support Team is always very responsive and helpful.
Thank you for your feedback! We're glad to hear that our support team has been responsive and helpful. We're continuously working on improving the interface, and your input helps us make it better.
The technical people are very helpful. What I need has to be a paid plan although I have never tried subscription before. It is a bit of commitment.
Helpful team. Quick response.
Customer Service team is helpful
très bon support technique !
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve