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I found my customer support representative Jackson very helpful and prompt. I am new to appstle and so far have had a good experience. I believe the excellent customer service to be of utmost importance.
The app is working great and support is fast and very well organized.
I can only give the app 4 stars because of the way subscriptions are managed by the customer. They need to create an account on Shopify to manage their subscriptions but its not clear for customers to do this unless I force all customers to create an account before checkout.
works as it should! sometimes slight troubles, but support is dedicated and solves it in a short amount of time
The app is brilliant and does exactly what I need it to do for my members. The team are also incredibly helpful!
The logistics of the app can be tricky though - there are a lot of repetitive manual tasks that should be able to be done as one across all memberships, or uploaded via CSV etc. Hopefully the functionality behind the scenes will get better with time!
But it definitely does a good job and my members love it :)
good app, customer service is always there to help if you need something.
Early days - but I think the app does it's job. I've had the odd issue - and the Support function have been fast and effective. Hopefully, I'll upgrade my rating to five stars if the last piece of advice works properly
Our experience has been great. The chat assistance is very helpful.
I just wanted to take a moment to express my gratitude to the Appstle team. Especially Mona has been an absolute lifesaver! Whenever I encountered any issues, she was there to assist me and fix everything promptly. she shows the team's expertise and dedication and made a huge difference in my experience with the app. I can't thank her enough for going above and beyond to help me out. I highly recommend the Appstle App and their outstanding customer support
Easy to install onto your store. VERY responsive support staff and easy to work with
Customer service was great, very quick, friendly, and addressed all my concerns. we haven't started launched our subscription products yet, but so far so good.