Appstle℠ Subscriptions App , 3.151 recensies
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We love working with this app and the service is very responsive and helpful!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
10/10 Customer Service. They are always online to help.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Customer service was excellent! They answered my question quickly and even late at night (Pacific Time). Thank you!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
The customer service makes the process much easier. Their techs are quick to answer and acquire solutions.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
customer service was great and quick. I got someone within 1-2 minutes and they responded quickly and responded to my request within 5 minutes.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
This app is easy to use and the customer service is excellent. Mohammed was a big help in answering questions.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
It's great! Responses are fast, and Kehanvi was very kind to go an extra mile to ask if we'd like to customise the buttons to match our theme.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many apps for subscription our there, do yourself a service a choose another. At least you might have a shot at minimally good customer service, and not too many is
Hello. This is Ria, the co-founder of Appstle. I went through your chats with the team. As our Merchant Success Engineer as well as her Manager mentioned in the chats and the custom video guide that she made for your store, your shipping rate was coming from your Shopify shipping profile itself. In fact, that’s why the one-time purchase shipping price and subscription shipping price was exactly the same. Since your one time purchase shipping was $12, for order values below a certain threshold, the same applied to subscriptions too. Let me assure you that no other Shopify native or Shopify compatible subscription app would be able to help you here, unless the shipping profile is created on the app side (which the Manager explained in the video she made).
I went over the loom my teammate shared and it was very well-explanatory. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
As for the location of the team, we are a California based company HQed in Menlo Park. We provide 24x7 support for merchants by having support team across geographies and timezones. Since, your ticket came in at 8 PM PST (outside work hours in the California), it was handled by our team in Asia. I personally did not see any communication or language issues in your chat or video, as our entire team across geographies are native English speakers.
Please dont hesitate to reach out to us at support@appstle.com if you have any other questions.In fact, I am sharing it here so that others can decide it on their own. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
Great customer service, I had a few issues but they were able to assist me through live chat with pictures and videos. They were responsive and extremely helpful. I was very impressed with the level of customer service they have through live chat
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
The customer service is top notch! So quick to respond and fix any issue I might have! Highly recommend!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)