Appstle℠ Subscriptions App

Dear Merchant,

This is Ria, the co-founder of Appstle. I apologize for the inconvenience you faced. I have reviewed your concerns and connected with the Merchant Success Head, who will contact you to discuss any remaining concerns related to your store.

We hope things are now working smoothly and as expected! Please do not hesitate to contact me at ria@appstle.com or support@appstle.com if you have any other questions. We are available 24x7x365.

Dear Merchant,

This is Ria, the co-founder of Appstle. We understand how the appearance of two subscription options on your product page could have caused confusion and frustration. I would like to explain the situation thoroughly, and clarify what happened.

Upon reviewing your case, we discovered that the issue was not due to any change we made, but was a result of a pre-existing configuration. Specifically, the product was added to two subscription plans, which led to the two subscription options/widgets displaying on your product page. This setup had been in place before we made any updates or changes, meaning that no action on our part contributed to the problem you experienced.

Once you informed us of the issue, we immediately investigated the cause and resolved it within just a few minutes. To ensure you fully understood what had happened, we also shared a screencast video that demonstrated how the product had been added to both subscription plans. Additionally, we provided an explanation of the steps we took to resolve the issue and ensured the product page was displaying correctly.

We genuinely appreciate your feedback and are always working to provide all our merchants with a smooth and seamless experience when using our app. Your satisfaction is our highest priority, and we are committed to clarifying any further questions you may have. Please feel free to reach out to me anytime at ria@appstle.com.

This is Ria, the co-founder of Appstle. I apologize for any confusion you’ve experienced and would like to provide some clarity.

We have multiple pricing tiers, as outlined in the Shopify listing page. The plans are based on monthly subscription revenue of the merchant as well as the sophistication of the features. In the FREE plan, the subscription widget setup in product page in available. We believe this feature is essential to get up and running in subscriptions, and hence is a part of the free tier. I believe our support engineer demonstrated this feature for you.

Please find below the relevant links where our pricing plan is outlined:
- Shopify Application Listing Page: https://prnt.sc/C2VPudvabNy5
- Application Billing Page: https://prnt.sc/dATFgONC6tQK
- Website Pricing Page: https://prnt.sc/16a6Pbs6ohaK
- Working Widget on Your Product Page: https://prnt.sc/9VD8K1b7PWle

Beyond having the subscription widget on product pages, you had requested the integration of the widget on your store's custom landing page. As outlined in our pricing plans, this feature is included in our Business plan and higher tiers. This information is stated on our application billing page, pricing section, and website (all links are shared above). Appstle's pricing tiers and feature gating are based on the development cost, infrastructure, 24x7x365 support, etc.

At Appstle, we are committed to transparency, and the pricing information is available across multiple platforms shared above. If you have any further questions or need assistance at any time, please email me at ria@appstle.com.

You can also reach our 24x7x365 support team at all times. Our team always strives to go over and beyond to help our merchants succeed.

Thank you for your understanding.

Hi Dear Merchant,

This is Ria, the co-founder of Appstle. I really apologize for the inconvenience you faced. I have gone over your concerns, and have also connected with the Merchant Success Head who you spoke to regarding the issue. Thank you for providing us the opportunity to connect 1:1 to explain the shipping setup for subscriptions, and to work on your requirements real-time.

We hope things are now working smoothly and as expected! Please do not hesitate to reach out to me at ria@appstle.com or support@appstle.com if you have any other questions. We are available 24x7x365.

Dear Merchant,

This is Ria, the co-founder of Appstle. Thank you for the 1.5 years you were with Appstle, and we are sorry the last few weeks' were not up to the mark. While we regret that your final experience led to the feedback, I'd like to address the points. We hope you give us another try.

Customer Portal Issues:
Customer portal is an integral part of our app, and our team ensured that every reported issue was thoroughly investigated. After multiple checks by our team, the portal was confirmed to be fully functional each time you reached out. In instances where adjustments were needed based on your specific setup, we provided detailed guidance and solutions to help optimize the experience for your customers. We have now added a more detailed and step by step guidance document and video, to help merchants setup their perfect customer portal. Also, we are always available 24x7 to real-time guide merchants anytime needed.

Double Processing of Orders:
The double-processing issue was linked to a setting in the app that allowed customers to modify their billing intervals. This was a feature enabled by you, which is designed to offer flexibility to your customers. When this issue arose, our team provided personalized instructions, including screencast videos, to help you disable this feature. These settings are always fully within your control. We have now added more merchant tutorials within the section, and switched to an easier merchant UI, to make the settings navigation very easy.

We hope you will consider us again in the future as we continue improving and evolving our services.

Dear Merchant,

This is Ria, the co-founder of Appstle. Thank you for your candid feedback. We sincerely regret the difficulties you encountered during your migration to Appstle. We fully understand the frustration caused, especially when it results in lost customers and revenue.

Migration Issues:
We recognize that the migration from Bold involved unexpected challenges, particularly the missing variant IDs and product URLs in the data from Bold. This required manual intervention on your part, which added complexity and delays. We should have been more supportive during this time, and for that, we apologize.

Security Challenge Emails:
We understand that the security challenge emails were a major concern. We would like to mention here that these emails were triggered by Shopify’s security system, and not by Appstle. We’d reached out to Shopify support on this.

We appreciate your mention of our Manager's efforts, and we are glad that our customer service has been helpful. We would love the opportunity to make things better this time. If you’re open to it, we’re committed to working closely with you to ensure a smooth experience.

Thank you again for your feedback.

Dear Merchant,

This is Ria. I am the co-founder of Appstle Inc. We are truly sorry to hear about the difficulties you encountered. We apologize for the delay in the installation/migration process and the inconvenience of waiting for updates. Between the time of the review and this response, we have expanded our migrations team beyond the US, and now offer 24/7 migrations help, with migration specialists available in all time zones to better serve our global customers. This change ensures more timely communication and a smoother experience for all our customers, both pre and post migration.

The second issue you mentioned was caused by data discrepancies provided by the previous subscription platform you were on. We hugely rely on data in migrations and always ask our merchants to have that verified before we make the contracts active. We have now added a significant amount of checks and tests in the migration process to spot the mistakes in the migration data provided by the previous subscription app.

At Appstle, we always strive to ensure accuracy, and are continuously improving our processes, to hit our goal of 100% accuracy, at all times.
We value your feedback and are committed to improving our service. We hope you give us another try.

Dear Merchant,

I am the Merchant Success Lead at Appstle. I sincerely apologize for failing to meet your expectations. I have gone over your store bundle configuration issue and the it has been resolved completely.

I would love to personally jump in and see how I can help ensure you have a smooth experience with Appstle. Please reach out to me at hussain@appstle.com

Looking forward to connecting.

Hello,

This is Ria, the co-founder of Appstle. Our app DOES NOT delete and recreate existing products to add subscription functionality. That is a convoluted and wasteful process. Appstle is natively and exclusively built for Shopify and Shopify Plus platform, and connects the subscription plans to your existing products in Shopify. Therefore, there WILL BE NO CHANGES TO SKUs, shipping weights, or other associated details. Appstle Subscriptions is currently and actively used by 26,000+ Shopify merchants and it is the above Shopify integrated process for all.

I have poured through our intercom chats and emails, but did not find any communication or ticket from you regarding this. Our merchant support team is available 24/7/365 and would be happy to assist you. Pls ping us on the chat widget or email us at support@appstle.com. Furthermore, one of our Relationship Managers has also reached out to you on the email we found on partner dashboard to guide you.

We value your business and are committed to ensuring your satisfaction with our app. We would love to provide further assistance on this.

This review is a potential fake and has been submitted to Shopify for investigation.