Appstle℠ Subscriptions App
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Very helpful and responsive customer service. Really like this app - very powerful and a useful upsell feature.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Seriously the best customer service I've ever experienced. Reasons below:
1. Super quick to reply to you on the chat (3 min average, max 10 min)
2. Always know what the problem is and is always an easy fix (whether they do it themselves or guide you through it)
3. They record little videos for you to follow the instructions. SUPER helpful!
4. I feel super confident using this product knowing that any issue will be resolved. 100% recommend
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
The team was very helpful with the setup. They helped me with all the questions, and finally help me to make sure it was working doing the necessary changes themselves.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
I've had Appstle for a few weeks now and so far it has had every feature I would need. There is a small lack of accessibility to customization, however, anytime I've wanted something customized or changed and the customization feature wasn't an option, Appstle's support team is quick to respond and has solved every problem I've faced. The upgrades monthly are very affordable comparatively. I'll be using this app for the foreseeable future.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Easy to install. This app support offers great service, very responsive team. I got answers very fast.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Had a good experience with the engineers who helped fix an ongoing issue with my products not being able to be added to basket. Not great experience losing sales but good engineer support and super quick fix
Dear Merchant,
This is Ria, the co-founder of Appstle. Thank you for your feedback. Regarding the issue you faced, it was due to 'app embed' being enabled when a theme update happened. Whenever app embed is enabled for any app, it becomes Shopify's responsibility to inject the code into the theme and ensure that the widget is published. So, when a store theme is changed by the merchant or is updated by the theme developer, the widget can stop working because of the mismatch between the app's selector (code) that Shopify injects into your store, and the selector needed to work with the updated theme. In your case, when the mismatch happened, our team manually updated the selector to the correct, unique and clean one, to have the widget appear again.
Because Shopify injects the code for all embedded apps directly, it is outside our app's (or any other Shopify app's) scope to automatically intervene It will need to be done manually. The only way to prevent this mismatch completely, is to switch off the app embed toggle. Our team has shared the necessary screenshot. Please feel free to reach out at ria@appstle.com if you have any other questions.
I had a problem with the app but the customer service was great! They were quick and responsive and also helped solve the problems in a matter of minutes.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!
I used this app for monthly subscriptions in our store and it's one of the best out there with amazing costumer service.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
I only just installed this app today, so I cannot yet speak to its long term success. But so far, customer service response has been very fast and efficient. My tech made the updates for the app to work with my theme within about 15 minutes of my logging on to the chat window. UPDATE: Early into implementing this app I ran into an issue with the way the app was handling multiple variants on products. Tech support was very responsive and had it fixed within 1 business day (actually, I the developers fixed it over the weekend which is slightly amazing) UPDATE 2: after we had appstle up and running, we discovered the manage subscription was not showing up for our customers. The appstle team had it fixed within the hour
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
A really good app with fast, helpful and efficient customer service team. Good levels of customizability and it is perfect for our subscription business.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.