Avaliações (3 301)
Refinar
-
Por classificação
How the hell is this 4.9 stars? I tried testing this in my store. The subscription wouldn't show up until after I canceled the order. Of the two items I subscribed to, only one showed up. Maybe it's because they don't know how to process a pick-up order. They leave "null" in place when you don't enter a first name. Customer service is entirely offshored; I must assume the developers are as well.
If you want to lose orders and piss off your customers, I strongly recommend Appstle. Guess there's a reason other apps feel comfortable charging $99 for similar services.
Hi, this is Ria, the co-founder of Appstle. I’m addressing your points one by one
Our dev and support teams are global and are based across continents and time zones. Hence, the 24x7x365 support!
Appstle Subscriptions is currently being actively used by 15,000 plus merchants, with solid widget integration across pages. However, some stores can have lingering code from other apps which can interfere with the widget. In most cases, our highly technical support team can fix it on the spot. However, sometimes the issue can be more complicated as Appstle works in an ecosystem of other Shopify apps and not in silo. Your ticket was one such, and hence under dev review and escalated. It needed further investigation. It was less than 12 hours since you first pinged us with the ticket. In my experience it’s a highly reasonable time to investigate and get back on an issue that is caused by other app code, as we want to ensure that our solution is sustainable.
Very easy to install and set up. The team customized the widget and entire experience for me in a few minutes. Very awesome customer service and app works perfectly.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Outstanding service, fair pricing, fast setup. This is how an experience should start. Keep the good work up!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
La ayuda es impecable. Te lo configuran todo para que no tengas problemas al iniciarte con la app. Además de que la interfaz es bastante configurable.
Thanks a lot for your kind words. We will make sure to keep up this great work for our customers.
The best customer service ever you can receive on Shopify. The application is working great and, Mann was patient with all my questions. Cheers
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
We just installed the app so I don't know much about the long term functionality, but the installation process was easy. I needed to change the font of the text and used the chat feature to ask for help. The person I chatted with not only helped me with the font, but they customized all of the parts of the add on to match my theme and color scheme. I was very impressed with the service!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
I used to use other app but the app is incompatible with my current theme. I recommend this app as this app can merge to my theme and the CS response fast and very helpful.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
customer service is excellent. switching from bold subscriptions and this team is super helpful. looking forward to putting into action. no comment on the actual app performance yet.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
I am switching over from my current subscription service. They answered every question I had and are going to switch everything over for me. Great Customer Service!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
So far so good. Simple and works as expected. Support team is very responsive. I like the flexibility.
Thank you for your review! We are glad that we were able to address your concerns.