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We keep getting 504 Gateway timeouts. It is very slow in the past 3-4 months and we are on verge of migrating to another app unless they can speed things up
Hi there,
We're sorry you had this issue.
Since your review was posted we have significantly upgraded our infrastructure to ensure this no longer happens.
The app is great and everything, but it is completely overpriced. There are other Apps which do the same for a fraction of the price. Can't use it having this opportunity costs, sorry.
Thank you for taking the time out to leave your honest review, our team genuinely appreciates constructive feedback!
Firstly, I’d like to explain your question about the pricing. Sufio is one of the leading invoicing apps on the Shopify App store. While there are other apps available that offer cheaper subscriptions, Sufio focuses heavily on its performance, security, and a strong customer support team. This means that certain backend processes and teams have to be put in place to make sure these factors are implemented correctly and efficiently. This allows us to provide automatic invoices for many of our users that generate thousands of orders per day.
We understand that this level of performance does not apply to every store, which is why we are always happy to discuss setting up custom plans. I have reached out to you by email already to discuss this with you and we await your response if you would like to move forward :)
Hello,
I can't seem to contact Sufo support.
I am also unable to download purchase invoices.
Can you please help me?
Thank you for leaving your feedback while you experienced some delays during our scheduled maintenance.
As explained in our email response to you, the Sufio app was undergoing a scheduled maintenance, which can lead to certain delays in accessing documents. We notified each of our users with a warning message on the app (the screenshot of which you had sent to us). Please note, this scheduled maintenance is necessary to the ongoing high performance of the app and we do our best to notify our userbase whenever these events take place.
Additionally, you mentioned you were unable to contact our Support team, but as suggested in the auto-response email, our team works Mon-Fri 9-5 CET. So your message was received with no issues, however, it just happened to arrive outside of our office hours.
We're more than happy to discuss any other queries you may have, so please reach out and let us know how we can help :)