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Sufio has been amazing! Their team helped me customize everything exactly as I needed, and now it works perfectly. The support was quick, friendly, and super helpful. Highly recommend Sufio for anyone looking for seamless invoicing solutions!
Thank you so much for your awesome review!
We’re thrilled to hear that Sufio has met your expectations and that our Customer Support team was able to assist you in customizing everything to your needs.
Really a terrible experience! They advertise that you will pay $49 per month, and then I found myself charged a whopping €160 for just one month! I find this practice truly unfair! Be cautious and look for better alternatives on Shopify; there are more affordable and honest invoicing apps out there...
Thank you for your review. While it’s sad to see a negative response despite our genuine efforts to explain the billing process in detail, we do appreciate the opportunity to clarify matters further.
As mentioned in our email correspondence, Sufio did not charge you €160. This figure represents the total of your Shopify bill, which included fees from four other Shopify apps as well as your Shopify plan.
Sufio’s charges are processed via Shopify’s billing system, which operates on 30-day billing cycles. Based on your account history, there were eight plan changes within a single billing cycle. When this happens, Shopify prorates the charges to ensure you’re only billed for the days remaining in the cycle. Any overcharges are automatically offset by app credits (discounts) applied by Shopify, which reduces your overall cost. These adjustments are accurately reflected in your Shopify account and on the bill in question.
We do hope to restore your confidence in us. Should you decide to give Sufio another go, our team would be happy to assist you with any questions or setup requirements to ensure a seamless experience going forward.
Excellent customer support. Invoices were auto-generated for all of our orders, rapidly exceeding our plan's limit. We only need to generate a handful of invoices, either for B2B orders or when B2C customers request this. Lewis set up a custom rule in our account to only auto-generate invoices for orders with the tag "wholesale" and removed the limit on our account (because we had exceeded the invoice limit) so that we could manually generate invoices again for B2C orders not containing the "wholesale" tag. All of this happened within under 5 minutes, hence I'm leaving this review. Very impressed!
Thank you so much for your detailed and positive feedback!
We're thrilled to hear that Lewis was able to quickly set up a custom solution tailored to your needs and resolve the issue efficiently. Our goal is to make your experience as seamless as possible, and it's fantastic to know we met your expectations.
Great customer service. I had a specific request in relation to tax exemptions, and they provided a custom solution within a day.
Thank you for your fantastic feedback!
We’re so glad to hear that our Customer Support team could assist you with your tax exemption request and provide a solution so quickly.
awesome support, great app
Thank you for taking the time to leave us a review!
We’re thrilled to hear that you’re happy with both our app and our support. As one of our long-standing customers, your continued trust and loyalty mean the world to us.
Amazing app and the support is top notch, really recommended!
Thank you so much for your kind words!
We're thrilled that you're enjoying our app and that you appreciate our support. Your recommendation means a lot to us. :)
Great addon for our store and extremely helpful support!
Thank you for your kind words! :)
We’re delighted to hear that our app is a great fit for your store and that you find our support so helpful.
Really frustrating interface that doesn't allow you to search by order number or invoice number. Also very expensive for the functionality. Actively looking for a replacement...
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’ve found our interface frustrating and that our platform hasn’t fully met your expectations. While many of our users appreciate the simplicity and minimalist UI we strive to provide, we understand that everyone’s needs are unique.
Given that we haven’t received an inquiry in our Support mailbox regarding the issues you mentioned, we'd like to address them here:
1. Searching by order or invoice number: This functionality is available and can be accessed on the Filter page. If you’d like guidance on how to use this feature, our team would be happy to assist.
2. Pricing: We completely understand how important value is for your business. Our goal is to provide robust functionality and reliable service to support businesses worldwide. That said, we recognize that requirements vary, and we’re always open to hearing suggestions on how we can better meet your expectations. If you could share more about your specific needs, we’d be happy to explore how Sufio can better support you or even discuss custom pricing options. We’re also available for a quick call to better understand your challenges and provide tailored recommendations.
Please don’t hesitate to reach out to us at support@sufio.com—we’d love the opportunity to assist you further and improve your experience.
Sufio is a great addition for working with B2B orders on non-shopify plus stores. Being able to (auto) create Invoices for certain orders (based on tags) and being able to fully modify/clone/delete them afterwards is great.
Also useful for keeping track what invoices are paid, and what invoices are sill waiting for payments.
Support is quick and effective.
Thank you so much for your kind feedback!
We’re glad to hear that Sufio has been a valuable addition for managing your B2B orders, especially with features like automatic invoice creation based on tags and the flexibility to modify invoices as needed.
10/10! Amazing support and great product! Keep it up!
Thank you for your awesome review! :)
We're so glad to hear you’re happy with our app and Support Team. Your encouragement means the world to us!