Sup Dropshipping , 150 arvostelua

Kokonaisarvio
5
Lukumäärä luokitustasoa kohden
  • 98 % arvioista on 5 tähteä
  • 1 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
19. toukokuu 2024

I have only place a few orders through SUP and two of those were with bad outcomes. They claim they quality check products, but I question that. Here is why:

A t-shirt was sent to a customer and the material was poor and the printed image was not complete.

I personally ordered a POD cap for myself. When it arrived, the image was not complete, it was not centralized as per my design, and the cap itself had a nasty smell. SUP told me that I checked the cap before shipping - sure, but the image showed the cap small, so I couldn't see cracks in the design and I can't smell images.

They give you a dedicated agent and this causes issues if they are not there when you contact them. They are slow to reply. I ordered a product that stated 1-3 day processing, BUT it hasn't even reached the processing stage after three days. So that will be another three days for the processing (because they always complete processing at the latest date, 3 as opposed to the 1 of the 1-3 days). So my products is still saying pending after three days. I have contacted SUP three time and still had no reply. I would not treat my customers like this.

I discovered (from my agent) that one of their supplier was using images that were not of the same material of the actual products. I asked if the agent could obtain the correct image. The reply from the agent was a straight "No". If that was me, I would have said, "I'm not sure if that is possible, but I will certainly try.

Sporty Types
Uusi-Seelanti
Vuosi sovelluksen käyttöä
5. tammikuu 2023

Thats my 1. bad review in my life. At the beginning it was everything fine. After that the processing time was sometimes until to 10 days. I write with the contact so much time, they always tell me some story. Ok then I decided to dont order anymore from them. I fulfilled +/- 150 orders with them. After that I get so much refunds because they send BAD quality of products and that is really a BIG NO GO.

I dont recommend this supplier and every seller on aliexpress make a better job.( but choose the supplier with minimum 4 stars ;))

Trendimo
Sveitsi
Noin 2 kuukautta sovelluksen käyttöä
Sup Dropshipping vastasi 11. tammikuu 2023

Hi Trendimo,
Thank you for the feedback. We are very sorry for your unsatisfying experience.

Please kindly send us the proof or comments for the quality issues, and help us to do better for all dropshippers.

For the delivery time problem, it was due to the impact of COVID-19 infection flood after China opening up in December 2022, and the logistics in China are mostly delayed.
We are deeply sorry for that, though we had sent a warning notice in advance.

We value your opinion and suggestions. Could you please respond to your dedicated agent who has been trying to put a smile on your face?

Please accept our sincere apologies, and hope we could get a chance to resume our collaboration. Sup Dropshipping will always be trying our best to satisfy all our clients.

Sup Team