Sup Dropshipping

If I can leave -5(minus 5 stars) stars review I would...
Lack of support, I've tried to cancel my subscription several times, but still get charged for it. Contacted them...total IGNORE
And I can't even access the app anymore.
I want my money back and the subscription cancelled.
Thank you

Your delivery time is just out of any competetion .. So slow.. So long.. Your prices are so expensive comparing with other plateforms ..I tested the qualify of your products ..95% of polyster ??? seriousely ? it's horrible . Your agents are not responding on whatsup .. and your website is so slow . I dont recomamnd you at all

I have only place a few orders through SUP and two of those were with bad outcomes. They claim they quality check products, but I question that. Here is why:

A t-shirt was sent to a customer and the material was poor and the printed image was not complete.

I personally ordered a POD cap for myself. When it arrived, the image was not complete, it was not centralized as per my design, and the cap itself had a nasty smell. SUP told me that I checked the cap before shipping - sure, but the image showed the cap small, so I couldn't see cracks in the design and I can't smell images.

They give you a dedicated agent and this causes issues if they are not there when you contact them. They are slow to reply. I ordered a product that stated 1-3 day processing, BUT it hasn't even reached the processing stage after three days. So that will be another three days for the processing (because they always complete processing at the latest date, 3 as opposed to the 1 of the 1-3 days). So my products is still saying pending after three days. I have contacted SUP three time and still had no reply. I would not treat my customers like this.

I discovered (from my agent) that one of their supplier was using images that were not of the same material of the actual products. I asked if the agent could obtain the correct image. The reply from the agent was a straight "No". If that was me, I would have said, "I'm not sure if that is possible, but I will certainly try.