レビュー (172)

総合評価
4.9
評価レベルごとの件数
  • 評価の98%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2025年2月20日

If I can leave -5(minus 5 stars) stars review I would...
Lack of support, I've tried to cancel my subscription several times, but still get charged for it. Contacted them...total IGNORE
And I can't even access the app anymore.
I want my money back and the subscription cancelled.
Thank you

R3C Boutique
イギリス
アプリの使用期間:7ヶ月
編集日:2024年10月23日

Your delivery time is just out of any competetion .. So slow.. So long.. Your prices are so expensive comparing with other plateforms ..I tested the qualify of your products ..95% of polyster ??? seriousely ? it's horrible . Your agents are not responding on whatsup .. and your website is so slow . I dont recomamnd you at all

Djolie
カナダ
アプリの使用期間:3ヶ月
2024年5月19日

I have only place a few orders through SUP and two of those were with bad outcomes. They claim they quality check products, but I question that. Here is why:

A t-shirt was sent to a customer and the material was poor and the printed image was not complete.

I personally ordered a POD cap for myself. When it arrived, the image was not complete, it was not centralized as per my design, and the cap itself had a nasty smell. SUP told me that I checked the cap before shipping - sure, but the image showed the cap small, so I couldn't see cracks in the design and I can't smell images.

They give you a dedicated agent and this causes issues if they are not there when you contact them. They are slow to reply. I ordered a product that stated 1-3 day processing, BUT it hasn't even reached the processing stage after three days. So that will be another three days for the processing (because they always complete processing at the latest date, 3 as opposed to the 1 of the 1-3 days). So my products is still saying pending after three days. I have contacted SUP three time and still had no reply. I would not treat my customers like this.

I discovered (from my agent) that one of their supplier was using images that were not of the same material of the actual products. I asked if the agent could obtain the correct image. The reply from the agent was a straight "No". If that was me, I would have said, "I'm not sure if that is possible, but I will certainly try.

Sporty Types
ニュージーランド
アプリの使用期間:約1年
Sup Dropshippingが返信しました 2024年6月13日

Thank you for taking the time to share your feedback. We sincerely apologize for the issues of your POD orders.

To address your concerns:
1. We have taken this POD supplier out from our platform, as their product and service is of poor quality.
2. We are looking into our quality control processes to improve our service.
3. We have refunded your orders, and your agent has sent you several apology emails.

Again, we apologize for all the problems this has caused, and hope we can collaborate again!