レビュー (325)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年10月2日

I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.

Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.

I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.

JOC Goods
日本
アプリの使用期間:5日
Effective Appsが返信しました 2024年10月3日

Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.

After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.

We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.

Thank you once again for your feedback, and we wish you continued success with your store.

Best regards,
Shahar

2024年10月31日

Just installed this on the PAYG model - which is great for us because we're so small right now.
Really easy and intuitive to configure. I had a small issue (user error), fired off an email and got a response in minutes that resolved my issue. Faultless. Good work guys.

Cara Kluth Jewellery
イギリス
アプリの使用期間:約2時間
2024年8月5日

Perfect App and Service! Works 100%

Holy Flowers
ドイツ
アプリの使用期間:5ヶ月
2024年8月29日

Die App ist super, tut genau was sie soll und herausragend finde ich den Support- der prompt, freundlich und professionell Anfragen umsetzt. Danke dafür!

Frau Gold
ドイツ
アプリの使用期間:23日
2024年9月6日

It does not have a free plan, contrary to what the Shopify App Store listing says. It only has 7 day free trials on paid plans. Don't waste your time installing if you need a free plan.

Dashatron Enterprises
アメリカ合衆国
アプリの使用期間:5分
2023年12月7日

Does what it says on the tin, custom service were very helpful in some image upload issues and helped resolve it quickly

Roo's Beach
イギリス
アプリの使用期間:約3年
2024年4月9日

Simple to use app and does what it should. Customer service is helpful.

IT'S A PRESENT!
オランダ
アプリの使用期間:1年以上
2023年11月27日

Super helpful and quickly fixed an issue I was having due to a third party app. This app is simple and looks amazing on my website.

Alex and Moo
オーストラリア
アプリの使用期間:2ヶ月
2024年2月8日

Easy to use and the order of "add to gift wrap" increases once this app has been installed on my website. It's also a value-added service for my customer.

Taylorson
ニュージーランド
アプリの使用期間:15日
2023年12月10日

Robust app that does everything I need it to do. I contacted the Help Desk to adjust the spacing to make the buttons look a bit nicer and the assistance was quick and made the app look perfect for my store. Thank you to Shahar and Itamar.

Soap Cult Australia
オーストラリア
アプリの使用期間:12日