Super: Gift Wrap, Gift Message
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Great app, great service!
Great app! The staff is incredibly responsive and helpful whenever an issue arises. Highly recommend!
We have used this app for 5 years now, and it is exactly what I was looking for. Simple to set up and not creating any issues with my current setup. We had a small issue recently, and the support team responded quickly and efficiently.
Simple to use app and does what it should. Customer service is helpful.
This app has been great for my site, I have not had any problems all these years. The tiny gift icon that shows on my product page is my favorite as it attracts people to select it. So far a lot of people have selected this gift wrap feature on my product page.
Thank you for your amazing service!
Great App, works very well!
Total Rip off! Charging me £22.53 a month and I didn't even use it! Not happy at all and will complain!
Hi there,
Thank you for taking the time to leave a review - we truly appreciate all feedback.
Regarding the charge you mentioned: you were subscribed to our Pay-as-you-go plan, which is billed based on your store's total monthly order volume. To help avoid surprises, the estimated monthly cost is always displayed clearly in the Account Settings inside the app before charges apply.
We also noticed that you contacted our support team about this, and we replied shortly after, but haven’t heard back yet.
I'll reach out to you privately via email once again, as we'd genuinely love to help and make sure everything is resolved to your satisfaction.
Thanks, and have a wonderful weekend ahead 🙂
Shahar
We have found this app to very helpful. It's easy for us to offer different styles of gift wrap and an easy way for customers to include a gift message with their purchase. They were very quick and responsive to my request to have the options removed from one product from large amount of product offerings. We are a chocolate shop that offers chocolate covered strawberries that are only available for in store pick up and cannot be wrapped.
love this app so easy to use
useless
Hi there,
Thank you for taking the time to share your feedback, we truly value every review, as it helps us improve both the app and our service.
We're sorry to hear that your experience didn't meet expectations. Based on the review, we weren't able to fully understand what went wrong, and we'd genuinely like to investigate and help resolve it.
Super is used by thousands of merchants to offer gift wraps and gift message options, and in most cases any issue can be resolved quickly and efficiently.
We also checked and couldn't find any prior support request from your store via email or chat. We've reached out directly but haven't received a response yet. If you’re open to it, we'd be more than happy to look into this and assist you as soon as possible. We're always here and happy to help. :-)
Thank you,
Effective Apps Team
