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I'm hoping this app improves my sales. The checklist and windows are a little hard to navigate and could be more user friendly.
Thanks for your help in setting this up! We hope for big things in the future for our business. All the best.
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
Easy set up. Laura very helpful w/online chat & video chat with Zain was helpful as well. Great job!
This app has a fantastic ROI. And is a great addition to our Shopify Stores. Thank you for supporting our sales.
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
Great instruction! Easy step by step prompts. Absolutely recommend using for all your small shop needs.
this app is easy to set up so far so good when i start my first sms i will see how it goes learning the messaging and marketing skills.
The setup process was one of the easiest I've ever experience. We're really looking forward to testing the service out in the wild.
This app texts customers even when automations are turned off. It has been a recurring problem and nothing has been fixed. The only solution is to uninstall it. There are way better text marketing apps available with cheaper prices per text, don't jeopardize your customer relationships by using this.
Hi,
We’re extremely sorry to hear about your negative experience with the app. We had emailed you regarding this issue, but did not receive a response. This is not the experience we want any of our customers to have with our app, and we would love another chance to resolve this matter.
If you have any questions, please email laura@superchargedsms.com. We would be happy to help!
Best,
SMS Text Messaging & Marketing Team
Updated on August 28
The customer service (Laura) responds quickly and can solve the problem that the SMS cannot be sent in time. However, after a period of time, there will still be problems that cannot be received, and the stability still needs to be improved.
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First of all, you only use this app to send a text message to a customer, and then the customer makes a purchase, and the app will record it as its credit! Again, after I sent a lot of text messages, I found that these text messages had no effect, so I tried to send to my own number, but I didn't receive any messages at all! ! ! But this app has deducted my fee!
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Update
The developer contacted me and said they gave me a new number. After testing, I can receive text messages. But to be honest, I'm not sure how long this new number will last, I'm not confident about it.
Hi,
We only record a customer's purchase as credit if they have made the purchase after clicking on the link set in the text message. We do not take any commission from this and this is purely for your own calculations in deciding whether text message is an effective channel for you.
Regarding the deliverability - we provided you a refund for any messages that were not delivered and set you up with a new verified toll-free number that will not have any deliverability issues or disruptions.
We thank you for your continued support for our app!
i used this app and it very good and easily integrate with shopify and guide how to increase follower
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team