
Superhappy ‑ Help Desk & FAQ
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Over deze app
Geïntroduceerd
24 mei 2021
Categorieën
Contactformulier , Bedrijfsvoering - AndersIntegreert met
reCAPTCHAWith Superhappy installed you will have a Help Center, directly on your store, where customers can go for support. # Help Desk * For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc. # Your shop's Help Center has three key elements: # Knowledge Base * Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to...
5 recensies
Hello, I have been trying to contact support for the past 2 months, but no one seems to reply. I am unable to open the app. It gives the error message: "We're Sorry, but something when wrong. ". This occurs when I try to open the app. Please repair the back-end issue, it has been a couple of months since we had this problem.
Hello I've been trying to contact you for awhile now that the app needs to be updated or something from the developers end because the app won't open it's giving an error message saying something is wrong, and I need to update my store information ℹ️ can you please fix this? Afterwards I'll update my review.
If you're downloading this app for its Support Desk feature, don't bother. I found that out the hard way. I contacted the team multiple times through the chat option and through email about not being to click on my customer's tickets, and I never received a response. Not only that, but I continued getting countless (and I mean COUNTLESS) spam tickets from the app on my dashboard and through my email too. THOSE I were able to click on though, funnily enough. Everything else seems to work, but the Support Desk feature was a massive let down.
Over deze app
Geïntroduceerd
24 mei 2021
Categorieën
Contactformulier , Bedrijfsvoering - AndersIntegreert met
reCAPTCHAGemaakt door Superhappy
Over Superhappy
Gemiddelde score: 1,9
2 jaar ervaring bij het maken van apps voor de Shopify App Store
Ondersteuning
Stuur een berichthello@superhappyhq.com
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Hulpbronnen
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