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I think you should really look into why your products are not being sold through my Shopify account I can see by the easy to follow information from your site the problem isnt you guys. I was not aware I had to learn all of Shopify functionality to use it.
Hi Body Hacks,
Thank you for your 4-star review! We're glad to hear that you find our information easy to follow. We understand navigating Shopify can be challenging, and we're here to help. Our support team will happily assist you in smoothly integrating our products into your Shopify account. If you have questions or need assistance, please don't hesitate to contact us. Your satisfaction is our priority!
Yours truly,
The Supliful Team
****** UPDATE ******
So here is my update on 7/24/2024. Customer services finally got back to me and was helpful. The process takes a little bit of time to learn but now that I understand it better it's fairly easy to use. I ordered my first samples and I'm excited to see how everything goes.
I'll update again once my samples arrive.
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I just started using Supliful and already I'm not sure if I will continue with them. i sent two emails already asking question and still not one reply. They have great products but only give the bare minimum info about them for example the Manuka coffee does not state where the beans are from nor does it give the Unique Manuka Factor (UMF) or the Methylglyoxal (MGO) content. I created a custom label so I can add it to my shop but it doesn't tell me if it is in review or not. As stated I emailed twice asking these questions and have not gotten an answer.
For now I will not be adding the products to my shop as my customers expect high quality products but with prompt and reliable customer service. If i can't get answers then I can't provide my customers with the high quality customer service my brand is known for. Hopefully this gets addressed and I can add these coffees to my already amazing product lineup.
Hi Flavorful Brews,
Thank you for your feedback! Given that the review was posted after using the app for only 3 hours, and it would take you some time to create the labels as well, it looks like our team did not have the time yet to get back to you. Email response might take up to a few hours during peak hours. Also, all the information regarding the label review can be found in our Help Center, and we strongly encourage our users to walk through it before starting their brand journey. We hope your further experience with Supliful will be more pleasant, and we look forward to fulfilling your orders.
Yours truly,
The Supliful Team
I've been very happy with the Supliful experience so far. I haven't launched my store yet, but I have ordered samples and designed labels and everything in that regard has been excellent. The only improvement I could suggest so far is faster order fulfillment. I'm okay with waiting 3 days before orders ship, but it today's world, other customers may not be.
Overall 4/5 stars so far and ready to launch.
Hi H2O Fit,
Thanks for the positive feedback! We're thrilled you're satisfied with Supliful for your store preparations. Your suggestion about faster order fulfillment is duly noted, and we're actively working on it. We appreciate your support and can't wait to see your store launch successfully. Thanks for choosing Supliful!
Yours truly,
The Supliful Team
Great products and professional staff. My only issue is I have been waiting for a week after an order for label approval. I would highly suggest doing a test order because I am going to have to refund my first sale because it is taking so long
Hi Highly Fungtional,
Thank you for the great feedback! Our team reached out to you after the order was placed as your label is missing some crucial details required for order fulfillment. Please check your email associated with your Supliful account and follow the instructions provided by our customer support team so we can verify your label and fulfill the order asap. Once the label is verified, all following orders containing that product will not need to be verified again.
Yours truly,
The Supliful Team
Just got started with Supliful. I love the concept. It seems to work pretty well integrating with my new Shopify store. It's pretty straightforward getting it all going and they offer tutorials to guide you along the process. So far they have been responsive and it seems like they want you to succeed.
Hi Rising Earth Wellness,
Thank you for the amazing feedback! We are thrilled to hear how straightforward the setup process was for you. We are always here rooting for our creators and ready to help you, as we succeed only if you succeed.
Yours truly,
The Supliful Team
Super easy to use and helpful links to customize labels. I would definitely recommend to anyone interested in this market, especially for the value in the price. My only complaint is there are currently no pre-workouts to select from.
Hi Solidity Supplements,
Thank you for sharing your feedback and recommending Supliful to other creators alike. We understand the importance of providing outstanding, bestselling products to your customers, so we are constantly working on broadening our catalog selection. Despite us not having pre-workout-specific products at this time, please make sure you check out our BCAA. It works amazingly as a pre-workout as well: https://supliful.com/catalog/VOX8BCAF
Yours truly,
The Supliful Team
I love how easy supliful make it to both start and scale your business. The only thing they could improve is to get stock faster. Otherwise top tier business
Hi D'ORG,
Thank you for the great feedback! We are thrilled you are finding Supliful helpful in growing your business. Our team is constantly working on improving out operational process to ensure faster restocks and delivery times, as a result.
Our CEO has recently addressed the struggles we experienced with stock, you can check out the session recording here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team
I have been in the supplement business for many years. Supliful offers an easy way for anyone to create and start their own business. Easy to use templates for branding and the integration to Shopify is very easy.
Hi Synergize 365,
Thank you for your positive review! We're thrilled to hear Supliful has made starting your supplement business easy. Your feedback on our branding templates and Shopify integration is much appreciated. Wishing you ongoing success in your venture!
Yours truly,
The Supliful Team
An easy to use interface that makes it easy to get up and running with high confidence and easy appealing marketing. Docked a star for limited selection of many supplements I would like to include in my store.
Hi cliMAXer,
Thank you for the positive feedback! We're thrilled that our interface has made it easy for you to get up and running confidently in your marketing efforts. We appreciate your honesty regarding the limited selection of supplements, and we'll certainly consider this as we work to expand our offerings. If there are specific supplements you're eager to include in your store, please feel free to share your preferences with us. Your input is invaluable, and we're committed to enhancing our selection to meet your needs better. Thank you for choosing us!
Yours truly,
The Supliful Team
Products so far have been great, only complaint is the time to ship can be a little on the slow end sometimes. Otherwise, I recommend them.
Hi NutraPeak,
Thank you for your thoughtful review and recommendation! We're delighted to hear that you've been enjoying our products. We appreciate your feedback regarding shipping times, and we're actively working on improving this aspect of our service. Your satisfaction is important to us, and we're committed to enhancing your overall experience. Thank you for choosing us, and we look forward to serving you with even greater efficiency in the future.
Yours truly,
The Supliful Team