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This has been a really great experience. Had been looking for a system where I could sell white labelled products and came across Supliful. Onboarding and getting things up and running was really hassle free, products are great.
Hi VitaliBlend,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with Supliful. It's fantastic to know that our platform met your needs for selling your brand products and that the onboarding process was smooth. We take pride in offering top-quality products, and your feedback truly validates our efforts. We're here to support your success!
Yours truly,
The Supliful Team
I love this app!
Hi MarveraLife,
We love your label designs and are looking forward to fulfilling your orders!
Yours truly,
The Supliful Team
Love it, easy to use, easy to install, quick service!
Hi PPLANTPOWER SUPPLEMENTS,
Thank you so much for your glowing review! We're thrilled to hear that you found our product easy to use and install and that our service was quick. We're committed to providing the best experience possible, and feedback like yours lets us know we're on the right track.
Yours truly,
The Supliful Team
I am very frustrated with Supliful. I placed a test order for my Shopify store since April 8 and it was never fulfilled. This has prevented me from launching my store. I do not recommend using their services.
Hi Wellprovit, LLC,
Thank you for your feedback! We have reviewed your account, and you have only one order that was placed yesterday, May 22nd. Our team has already contacted you as your label file needs adjustments.
Please make sure you send the fulfillment requests from your Shopify to Supliful either manually or automatically to make sure they get fulfilled: https://help.shopify.com/en/manual/orders/fulfillment/setting-up-fulfillment#step-2-choose-manual-or-automatic-fulfillment
Yours truly,
The Supliful Team
Very professional, great products and good service. I actually use the products myself. My favorite part is how well they print their labels.
The possibilities with Supliful are truly endless, you just have to know how to capitalize on it and I’m happy that I’m doing it with Supliful.
Hi Lionsip,
Thank you for your fantastic 5-star review! We're delighted to hear that you're enjoying our products and services. It's great to know you also appreciate the quality of our labels. We're thrilled to be part of your journey and excited to see you capitalize on the endless possibilities with Supliful. Your success is our success, and we're here to support you every step of the way!
Yours truly,
The Supliful Team
March 2024 - We are a new store and have placed four orders for five different products through Supliful to test the process. They did not fulfill a single order without us having to email them and tell them to push the order through. The orders show up in Shopify and even show up in our Supliflul orders tab but they don't get fulfilled automatically. The automatic fulfillment is nonexistent. There is no way this model would work if we had multiple orders from multiple customers.
May 2024 - Supliful responded to my review and you can read their response below. They claim the orders were fulfilled automatically but that is absolutely NOT TRUE! Every order required us to contact them to get the order pushed through. EVERY ONE! I am not satisfied with their response.
Hi Flvme,
Thank you for your feedback! Our team has previously advised you to reach out to Shopify customer support. On the Supliful side, everything is working as it is supposed to, and all other accounts don't experience the same issues. After reviewing the orders we received, we see that they were fulfilled automatically without any issues. As there are no issues on the Supliful side, you need to check with Shopify as to why the orders are not being synched with Supliful.
Yours truly,
The Supliful Team
Poor customer service- they wrongfully charge additional fees for mistakes that aren’t the customers. They don’t listen to the consumers they just stick to their faulty script. Which the consumer complaint states if a person doesn’t receive their goods they should be refunded, especially if it was “returned” mysteriously. Showing them proof doesn’t help but hopefully BBB will!
Hi Her.BS,
We are sorry to hear about your poor experience with Supliful. For some reason, the original shipment was returned to our warehouse facility as they deemed the originally provided address as incomplete. Our customer support team has offered to reship the order to a different address if you agree to cover the shipping costs due to the faulty first address. Unfortunately, we cannot refund orders already fulfilled as all products are fulfilled and labeled on demand.
Yours truly,
The Supliful Team
i like it
So far Supliful has been responsive and great to work with. Which is essential to launching this business. They have allowed me to focus on what matters most and thats building a brand people love.
Hi My Store,
Thank you so much for your 5-star review! We're thrilled you've had a great experience with Supliful. Our team is dedicated to supporting you every step of the way, and it's wonderful to know we've helped you focus on building a brand people love. We're excited to continue working with you and supporting your business's growth and success!
Yours truly,
The Supliful Team
Incredible service and amazing products. I am so grateful I found them!
Hi That Girl - Beauty and Wellness,
We're absolutely delighted to hear that you're enjoying our service and products! Thank you for choosing us and taking the time to share your positive experience. We're here to help and appreciate your support!
Yours truly,
The Supliful Team