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I've been very happy with the Supliful experience so far. I haven't launched my store yet, but I have ordered samples and designed labels and everything in that regard has been excellent. The only improvement I could suggest so far is faster order fulfillment. I'm okay with waiting 3 days before orders ship, but it today's world, other customers may not be.
Overall 4/5 stars so far and ready to launch.
Hi H2O Fit,
Thanks for the positive feedback! We're thrilled you're satisfied with Supliful for your store preparations. Your suggestion about faster order fulfillment is duly noted, and we're actively working on it. We appreciate your support and can't wait to see your store launch successfully. Thanks for choosing Supliful!
Yours truly,
The Supliful Team
Great products and professional staff. My only issue is I have been waiting for a week after an order for label approval. I would highly suggest doing a test order because I am going to have to refund my first sale because it is taking so long
Hi Highly Fungtional,
Thank you for the great feedback! Our team reached out to you after the order was placed as your label is missing some crucial details required for order fulfillment. Please check your email associated with your Supliful account and follow the instructions provided by our customer support team so we can verify your label and fulfill the order asap. Once the label is verified, all following orders containing that product will not need to be verified again.
Yours truly,
The Supliful Team
Nice and simple to set up your store... making lables is super easy. Awaiting my first sale
Hi OptiVita Wellness,
We're glad you found the setup easy! Creating labels should be a breeze. Best of luck with your first sale – we're here to support you every step of the way!
Yours truly,
The Supliful Team
So far so good. Very easy setup, various options to edit the products, logical workflow, automatic product updates.
Hi NutriVance,
We appreciate your positive review of Supliful, and thank you for taking the time to share your feedback! We are glad our setup process was simple, and you could explore our various product editing options. We also really appreciate your mention of the logical workflow that our system provides, as well as the automatic product updates we offer. We strive to provide an easy-to-use, flexible platform so creators can create beautiful product listings. We hope you will continue to enjoy using Supliful!
Yours truly,
The Supliful Team
Exactly what I was hoping for. Hope they add more flavors of coffee soon. But, all in all, exactly what I needed.
Hi ROGUE COFFEE,
Thank you so much for your positive review of Supliful! We're delighted that we were able to provide exactly what you needed. We are constantly striving to improve and add new options too - we'll definitely keep future additions of coffee flavors in mind!
Yours truly,
The Supliful Team
Great Interface, and Great Product,hope we can have a good collaboration
Till now i had an amazing support from the whole team :D
Hi TamedHome™,
Thank you so much for your fantastic review! We're thrilled to hear that you love both our interface and products. We're equally excited about the prospect of collaborating with you. At Supliful, we value partnerships and are committed to successful collaboration. Here's to a fruitful and mutually beneficial partnership ahead!
Yours truly,
The Supliful Team
SUPLIFUL has been an absolute game-changer for me! Their on-demand CPG service is like a dream come true. I used to struggle with finding specific products, but with SUPLIFUL, it's like having a personal shopper at my fingertips. The convenience of ordering exactly what I need, precisely when I need it, is unbeatable. Plus, the quality of their products is top-notch, and the variety is mind-blowing. I feel like I've unlocked a whole new level of ease and comfort in my life thanks to SUPLIFUL. It's a service that truly understands and caters to my needs, making everyday life a whole lot smoother.
Hi Purefiteurope,
Thank you for the generous review! It's amazing to hear that SUPLIFUL has made an impact on your daily life, and we are thrilled to know that you have enjoyed using our service. At Supliful, we strive to be reliable and responsive to every creator's orders and needs, helping them each step of the way. We are delighted that this convenience has brought ease and comfort into your life and appreciate your sharing your thoughts with us.
Yours truly,
The Supliful Team
Great experience, but over a year later and it’s the worst-run company I’ve experienced.
Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that.
1. Zero Account Management
There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks
2. Poor fulfillment process
They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers.
3. No Accountability
If there is an issue, they usually blame it on other partners.
4. Repetitive Issues
Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers.
5. Lack of product/service knowledge
Their team lacks knowledge with Shopify and cannot offer support for the most basic requests.
Like synching products to a new store. 6 weeks and no resolution.
6. Slow fullfilment times
4-6 days to fulfill orders (no matter if its 1 or 40+ orders)
7. They can’t even fulfill the orders in the correct absolute common sense process.
I have pending orders for over 1 month. So what did they do? Fulfill and ship the most recent one first.
I sent 5 emails about my outstanding orders. They never acknowledge individual orders. They just pick 3 out of the 4 orders and always miss the most basic details.
DO NOT USE THIS COMPANY.
Update - This is actual feedback from the Manager
"Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. "
If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment.
In response, they never take responsibility for ordering issues, they 100% always blame this on their suppliers
THE WORST COMPANY OPERATIONS AND MANAGEMENT IN HISTORY
Hi WoHo Wolf,
Thank you for the detailed feedback! We are sorry to hear you had such a disappointing experience with Supliful. Our customer support team did their best to assist you with any issue you experienced.
We understand that stock issues can be frustrating, and we made sure we are transparent with what has been going on - we are always taking accountability for our mistakes, however, we cannot predict when some of our suppliers would experience issues as well.
Our CEO recently addressed all these issues in a livestream. Please feel free to check it out here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team
The app is super easy to use and the prices are competitive. I really appreciate the vegan options and the products are of superior quality based on their ingredients.
Hi Special Yang Supplement Store,
Thank you so much for your glowing review of Supliful! We are absolutely thrilled to hear that you are enjoying our app's ease of use as well as the competitive prices for our products. We work hard to ensure that our product options are of the highest quality, and it sounds like they have been a hit!
Yours truly,
The Supliful Team
Paid for a yearly subscription and I can't even get anyone from technical support to look into why customers can't buy supplements from 1 of my stores.
Hi Oxreen,
Thank you for taking your time and leaving us this review. After looking into your case, it was confirmed that our customer support team had followed the standard protocol to help you troubleshoot the issue, and the problems turned out to be on the Shopify setup side. We hope that you will be able to resolve all those issues soon and will give us another chance and more positive feedback on the service.
Yours truly,
The Supliful Team