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We started working with Supliful a while ago. We're still setting things up, but so far we really like the concept and features. We're yet to get things up and running to be able to provide more feedback regarding the whole business and fulfilment part.
As for the branding options, it would be great to be able to customize product recipients (i.e. material), and boxes/packages.
Hi NotDrugs,
Thank you for providing your review and feedback! We're pleased to hear you have had a positive experience with Supliful so far. We value your feedback and are constantly striving to find ways to enhance our services.
We are developing a new subscription plan offering merchants custom packaging, formulations, and many other bonuses. Keep a lookout for our newsletters!
Yours truly,
The Supliful Team
I would recommend Supliful because since I've started my online store with them, they've been very helpful in helping me creating this and getting going with all it involves. It's a new venture for me that I wouldn't have been able to do if it wasn't for them. Thanks a lot. I truly appreciate this opportunity.
Hi Creative Edge,
Thank you for your kind words about Supliful; we're delighted to have been a part of helping you create your online store. Our mission is to make it easy for anyone to start building their own successful e-commerce business, and we're happy to hear that our team provided the necessary support to help set up your store and get you going in this venture. We genuinely appreciate your recommendation and value your trust in us.
Yours truly,
The Supliful Team
A quality app that integrates well with Shopify. The products themselves have a higher cost than I originally expected, leaving a very tiny margin for my business. They make the initial setup very straight forward. I haven't fulfilled any customer orders yet, so I won't comment on their ability to deliver what they've promised. Overall I am not disappointeed at this stage, and will update after I've used this company for some time.
Hello Sublime Supplements,
Thank you for your detailed review!
We are happy to hear that your experience with Supliful has been smooth so far, and we are looking forward to fulfilling your customer orders.
Yours truly,
The Supliful Team
very responsive to questions and helpful guidance along the way. seamless integration and support. looking forward to what is next.
Hi Nature Fortified,
Thank you for your wonderful review of Supliful, we really appreciate you taking the time to review us. We strive to give our customers the best support experience from start to finish and are glad to hear that we have met or even exceeded your expectations! Our team works hard to ensure our product offers seamless integration and can offer helpful guidance when needed.
Yours truly,
The Supliful Team
Suppliful really does take away the hard part of wanting to create your own supplements. The direct connection to shopify, the simplistic user interface, and even the products in the catalog are filled with various information that allows anyone with no experience to get set up and running in no time. Even more, the services they offer can fast track you to a successful business quickly... Truly a blessing. My only recommendation would be if they could have a faster shipping option. I haven't found a subscription or any service that can expedite the processing and shipping times... so most orders are taking at minimum a week to two weeks to get delivered. Would be nice to have the option and I believe it would allocate a lot more business for them and the people that use there services. Otherwise, I've had worse shipping times elsewhere and I have nothing to complain about Suppliful overall. I rate 8/10. Thank you guys for your services!
Hi Runaholics,
Thank you for providing us with such thoughtful feedback and for rating us 8/10! We are grateful that you have experienced the simplicity of our user interface, and we are overjoyed to hear that our fast-track services have helped you greatly. We value customer feedback and consider it when making changes to our services. We are constantly working on improving the processing and shipping times - we hope to make you even more satisfied with Supliful in the future.
Yours truly,
The Supliful Team
Would recommend! Overall a great company to work with. I did experience some minor shipping delays, but would recommend otherwise!
Hi Tree-Fit,
Thank you for your review of Supliful! We are so delighted that you had a great experience with us. We apologize for any delays you encountered concerning shipping and will strive to provide faster delivery times in the future. If you ever have any questions about our services or need assistance down the road, please feel free to reach out—we're here for you!
Yours truly,
The Supliful Team
Incredibly good service. The only downside, shipping rates. Including UK suppliers or EU suppliers would highly benefit both costumers and us. 18 USD per package makes the margin profit either 0 or close to it.
Hi Hydra Labs,
Thank you for your generous review! We understand the importance of offering affordable shipping rates and are constantly working now says to improve those. Please note that we have just recently started offering international shipping, and as the order volume continues to grow, we will be able to unlock higher carrier discounts and, as a result, lower the rates for our creators. Again thank you for your support, and we look forward to fulfilling your orders.
Yours truly,
The Supliful Team
Very useful service with much to offer. It could benefit from a bit more selection but has most of the essentials.
Hi OHMNutrition,
Thank you for taking the time to review Supliful; we appreciate your candid feedback! We are pleased to hear that you found our service helpful and were able to get what you needed. We are continually working hard to provide an extensive range of products across all our categories, so we are glad to know that has been helpful so far. We value your input and would love to hear more about your experience with our service and products.
Yours truly,
The Supliful Team
So far I'm enjoying my experience. It would be nice to have some customization options and more flavors for things but overall its very simple and easy to use.
Hi StellarFit,
Thanks for taking the time to review Supliful! Your feedback is invaluable to us. Thank you for noting that you want more customization options and flavors available. We will forward this message to our product team so they can use your input as we work towards making further improvements.
Yours truly,
The Supliful Team
So far I am enjoying tinkering around with the app and just creating an online store. The online store is very easy to use, and it's very simple to learn how to utilize all the tools the online store has to offer. The integration with Shopify as well was extremely easy to do. So far, I have developed my own little shop. Now comes the best part, advertising. The one thing that other manufacturers offer is variety in protein supplements, that gives them a good edge over this app. Even I myself find myself between alternating between different brands because one might do something better than the other. For example when it comes to snacks, the brand Quest has a huge variety in protein supplements or snacks. They have bars, cookies, Oreo cookie flavored protein powder, and the best one of all is their protein chips. I am a huge chip guy, so for a company to offer a snack thats normally my go-to but healthier and just as tasty really reels me in. But overall the supplement app is really easy to use and can be done by just about anyone, all that's left is some more variety and thats all!
There are a few things I want to point out...
- goods that are out of stock should be presentable information, it should not be announced after a purchase for that product goes through. Knowing it's going to go out of stock or is out of stock ahead of time saves a lot of trouble
- there should be a quick chat button to get in touch with support via messaging. I have an order that says it requires me to contact the Shopify team but there is no quickly available button to address it right away. There should be a support button that can either initiate a call or initiate a messaging conversation.
Hi Health Eccentric,
Thank you for such a generous, detailed review of Supliful!
We understand the importance of offering a wide variety of products, so we are constantly looking for new reliable suppliers with excellent products that work and give your customers the value they deserve. Also, we are continuously improving our platform and its features to ensure all the processes are seamless and straightforward, so you would only need to focus on promoting your store and growing sales. Regarding customer support - currently, chat support is available for subscribed users only, so active sellers can reach out to us any time with any questions they might have.
Again, we are very grateful for your feedback and look forward to doing business with you.
Yours truly,
The Supliful Team