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I have sent a photo of the invoice of what I was charged for. They will not fix this error before having you pay for anything else. They will lie about what was on the order, remove items from the order before its shipped out. On top of that they won’t give you a refund for an item that was paid for that Supliful removed and kept the money. They won’t pay for the shipping of the item that they removed without approval. And they think this is okay. Almost two weeks with no response to my emails and after that there they mentioned there was a problem with the product that was an error on their end. Yet they have not rectified the issue with me. The order was placed on Jan 2 and its now Jan 19 with no resolution. Do not use this service.
Hi VitaHealth Essentials,
Thank you for taking your time and leaving us a detailed review. After looking into your account, we can confirm that you were indeed refunded for the removed product in the form of Supliful credits that were used towards newly placed orders. Also, we checked all our inboxes - all of the correspondence we received from your email address has been answered. We are very sorry for the delay caused by the OOS situation - we are doing our best to have all the products back in stock as soon as possible.
Yours truly,
The Supliful Team
I'm really impressed with how easy Supliful is to use. Getting started was a breeze, and I was up and running in no time. What's even better is that Supliful isn't just easy to use—it goes beyond my expectations in terms of product quality. Plus, it smoothly works with Shopify, making the whole experience even better. I highly recommend Supliful.
Hi MuscleKraft,
Thank you so much for your kind words! We at Supliful are delighted to hear that our product met and exceeded your expectations! Our goal is always to provide the highest level of service and excellence with a user-friendly experience, and we're glad that it was just that. We're also happy to hear that our system conveniently works with Shopify—this is integral to helping you streamline your orders as stress-free as possible. We can't thank you enough for giving us this excellent feedback – we appreciate hearing from creators like yourself who love the product and the experience we provide.
Yours truly,
The Supliful Team
Poor customer service- they wrongfully charge additional fees for mistakes that aren’t the customers. They don’t listen to the consumers they just stick to their faulty script. Which the consumer complaint states if a person doesn’t receive their goods they should be refunded, especially if it was “returned” mysteriously. Showing them proof doesn’t help but hopefully BBB will!
Hi Her.BS,
We are sorry to hear about your poor experience with Supliful. For some reason, the original shipment was returned to our warehouse facility as they deemed the originally provided address as incomplete. Our customer support team has offered to reship the order to a different address if you agree to cover the shipping costs due to the faulty first address. Unfortunately, we cannot refund orders already fulfilled as all products are fulfilled and labeled on demand.
Yours truly,
The Supliful Team
Supliful made it easy for me to start selling products with my own brand, I dont have to deal with stress of shipping. Its been working fine so far so good.
Hi ZeniWellness Supplement Store,
Thank you for giving us a 5-star review! We're so glad Supliful was able to help make the process of starting an online store with your own brand go smoothly. We aim to make it as easy as possible for our creators, so we are thrilled that you've had a positive experience. We strive to provide the best possible service while keeping our products affordable and efficient. Thanks again for choosing us - here's to more success!
Yours truly,
The Supliful Team
Makes everything super simple. Was able to connect their supplements right to my Shopify store.
Hi Olurise,
Thanks for the awesome feedback! We're thrilled to hear that our system made everything super simple for you. Connecting our supplements to your Shopify store should be a seamless experience, and we're glad it worked out well. Wishing you continued success!
Yours truly,
The Supliful Team
I've enjoyed using this app as I begin my e-commerce business journey. Supliful has made it very easy to customize and brand my business in a very unique way. Awesome variety of supplements!
Hi VitaGrow,
Thank you for your stellar 5-star review! We're overjoyed to learn that Supliful has been instrumental in simplifying the customization and branding of your e-commerce venture. Our commitment to providing a user-friendly experience and a diverse range of supplements aims to empower entrepreneurs like you. We appreciate your support. Here's to your continued success in your e-commerce journey!
Yours truly,
The Supliful Team
Just added supliful to my shopify store. I love how the customization for the product is so easy. Just go straight to canva and customize your design and simply download as pdf and upload to supliful.
Hi Sensei,
Thank you for the wonderful feedback! We are thrilled to hear that you are enjoying the smooth experience of creating your own branded products. We wanted to ensure anyone has the tools to create stunning label designs easily. We look forward to seeing where this journey brings you!
Yours truly,
The Supliful Team
Have been in the health & wellness space for 7 years and have worked with couple private label suppliers...
Nothing compares to Supliful user friendly interface and UI/UX experience you guys did an amazing job making to easier for us brand owners to launch amazing brands and formulas in a day or so.
Hi Khushu,
Thank you immensely for your amazing review! It's fantastic to hear that our user-friendly interface and streamlined UI/UX experience have made such a positive impact on your journey in the health & wellness space. We're truly passionate about empowering brand owners like yourself to bring their visions to life swiftly and efficiently. Your recognition of our efforts means the world to us. We're committed to continuously enhancing our platform to ensure it meets and exceeds your expectations every step of the way. Here's to many more successful brand launches together!
Yours truly,
The Supliful Team
Easy to use and get your business started. If you have any questions they will work with you every step of the way. I highly recommend
Hi Veritas Supplements,
Thank you for the kind words and recommendation! We're glad our platform has helped get your business started. Our team is always happy to assist and ensure our creators have a smooth and successful experience with Supliful. We appreciate your support and look forward to continuing to serve you.
Yours truly,
The Supliful Team
Great stuff in the beginning I had loads of obstacles to overcome being in hospital . It was great actually started it from there . After delays with no laptop ( needed ) for label designs personally to much stress otherwise with a small device. 5 star service all around ran into more difficulties but guided and assisted to address them all.
I went into this lacking confidence but I’m not 100% confident and really excited to have my store up and running . Great webs design. I’ll say this though I wasn’t really impressed with the label designs I was presented with so I cane up with my own n asked the mmm to use them
Apart from they all good
Hi A1•Sparta,
Thank you for sharing your experience. We're delighted to have helped you overcome challenges and boost your confidence in launching your store. We appreciate your feedback on the label designs, and we're glad you found a solution that suits your vision. Best of luck with your store!
Yours truly,
The Supliful Team