Recensies (923)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 12% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
8 januari 2025

I strongly advise against using Supliful for your business needs. My experience with them has been consistently frustrating due to two major issues. First, they heavily rely on AI for customer service without being upfront about it, leading to circular conversations and unresolved problems. When you need real answers about your business, you're met with generic AI responses that rarely address ...

Everybody's Juice
Verenigde Staten
Meer dan een jaar gebruiken de app
Brand On Demand Inc. heeft geantwoord 13 januari 2025

Hey there! We sincerely regret the difficulties you’ve experienced and appreciate the opportunity to address them. We emailed you a while ago to help explain the situation, ...

13 februari 2025

Couldn’t say enough about why I’m going to be leaving this company’s services. The products are already ridiculously overpriced and I was fine with it because it’s was extremely convenient. Well now they add an additional mandatory monthly subscription with no changes to their products’ prices. And then to top it off, they are always late shipping. They’ve lost me hundreds of customers because ...

Battle Born Athletics
Verenigde Staten
10 maanden gebruiken de app
Brand On Demand Inc. heeft geantwoord 17 februari 2025

Hi there,
We’re sorry to hear about your experience and truly appreciate your feedback. Our goal has always been to provide our users a high-quality, convenient service. Thus ...

9 januari 2025

Do NOT recommend this company. They have lost their way and unprofessional. Very poor delivery time for Shopify orders. Unless you are selling on TikTok, your orders will not ship out for several days. I have had to cancel orders because of their delayed shipping, which has made my company look unprofessional. The customer service team has no idea what the fulfillment team is doing. I was told my ...

Jet Set Girl Wellness
Verenigde Staten
9 maanden gebruiken de app
Brand On Demand Inc. heeft geantwoord 14 januari 2025

Hi there,

We’re sorry for any frustration this has caused you. Our team is committed to shipping all orders in a timely manner, but during the holiday season, slight delays ...

16 oktober 2024

Supliful Review: A Platform That Fails Small Businesses

Supliful once positioned itself as a small business-friendly platform, but their recent shift to charging for previously free services proves they’ve lost sight of that mission. This sudden move clearly indicates their original business model was flawed, and instead of finding a sustainable way to support entrepreneurs, they’re now passing ...

The Cannabis Veteran
Verenigde Staten
Bijna 3 jaar gebruiken de app
Brand On Demand Inc. heeft geantwoord 5 november 2024

Dear The Cannabis Veteran,

Thank you for taking the time to share your perspective. We understand that changes like these can be challenging, and we appreciate the ...

Bewerkt 24 mei 2024

March 2024 - We are a new store and have placed four orders for five different products through Supliful to test the process. They did not fulfill a single order without us having to email them and tell them to push the order through. The orders show up in Shopify and even show up in our Supliflul orders tab but they don't get fulfilled automatically. The automatic fulfillment is nonexistent. ...

Flvme
Verenigde Staten
9 maanden gebruiken de app
Brand On Demand Inc. heeft geantwoord 23 mei 2024

Hi Flvme,

Thank you for your feedback! Our team has previously advised you to reach out to Shopify customer support. On the Supliful side, everything is working as it is ...

6 maart 2024

Paid for a yearly subscription and I can't even get anyone from technical support to look into why customers can't buy supplements from 1 of my stores.

Oxreen
Verenigde Staten
Meer dan een jaar gebruiken de app
Brand On Demand Inc. heeft geantwoord 8 maart 2024

Hi Oxreen,

Thank you for taking your time and leaving us this review. After looking into your case, it was confirmed that our customer support team had followed the standard ...

21 mei 2024

I am very frustrated with Supliful. I placed a test order for my Shopify store since April 8 and it was never fulfilled. This has prevented me from launching my store. I do not recommend using their services.

Wellprovit, LLC
Verenigde Staten
5 maanden gebruiken de app
Brand On Demand Inc. heeft geantwoord 23 mei 2024

Hi Wellprovit, LLC,

Thank you for your feedback! We have reviewed your account, and you have only one order that was placed yesterday, May 22nd. Our team has already ...

15 mei 2024

Poor customer service- they wrongfully charge additional fees for mistakes that aren’t the customers. They don’t listen to the consumers they just stick to their faulty script. Which the consumer complaint states if a person doesn’t receive their goods they should be refunded, especially if it was “returned” mysteriously. Showing them proof doesn’t help but hopefully BBB will!

Her.BS
Verenigde Staten
Ongeveer een maand gebruiken de app
Brand On Demand Inc. heeft geantwoord 23 mei 2024

Hi Her.BS,

We are sorry to hear about your poor experience with Supliful. For some reason, the original shipment was returned to our warehouse facility as they deemed the ...

16 september 2024

Requires I use a credit card to signup, I won't use this ever unless that is off. I do not recommend this site because of a f__king card.

Fahline
Verenigde Staten
Ongeveer een uur gebruiken de app
Brand On Demand Inc. heeft geantwoord 26 september 2024

Hi Fahline,

Thank you for your feedback, and we’re sorry to hear about your frustration regarding the credit card requirement.

The reason we ask for a credit card is so we ...

23 september 2024

No hace delivery a españa, podriais ponerlo en la descripcion antes de instalar esto..

MEJORECO
Spanje
3 maanden gebruiken de app
Brand On Demand Inc. heeft geantwoord 26 september 2024

Hi MEJORECO,

Thank you for your feedback—we’re sorry to hear about the issue you encountered.

We do display the available shipping zones for each product in our catalog, and ...