評論 (922)
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So far so good,customer service responds quick, the products the sell look to be top notch, Very Happy with them...
Hi Nugentics,
Thank you for your positive feedback! We're thrilled to hear you're happy with our quick customer service and the quality of our products. Your satisfaction means a lot to us, and we look forward to continuing to exceed your expectations. Let us know if there’s anything else we can assist you with! 😊
Yours truly,
The Supliful Team
I think you should really look into why your products are not being sold through my Shopify account I can see by the easy to follow information from your site the problem isnt you guys. I was not aware I had to learn all of Shopify functionality to use it.
Hi Body Hacks,
Thank you for your 4-star review! We're glad to hear that you find our information easy to follow. We understand navigating Shopify can be challenging, and we're here to help. Our support team will happily assist you in smoothly integrating our products into your Shopify account. If you have questions or need assistance, please don't hesitate to contact us. Your satisfaction is our priority!
Yours truly,
The Supliful Team
****** UPDATE ******
So here is my update on 7/24/2024. Customer services finally got back to me and was helpful. The process takes a little bit of time to learn but now that I understand it better it's fairly easy to use. I ordered my first samples and I'm excited to see how everything goes.
I'll update again once my samples arrive.
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I just started using Supliful and already I'm not sure if I will continue with them. i sent two emails already asking question and still not one reply. They have great products but only give the bare minimum info about them for example the Manuka coffee does not state where the beans are from nor does it give the Unique Manuka Factor (UMF) or the Methylglyoxal (MGO) content. I created a custom label so I can add it to my shop but it doesn't tell me if it is in review or not. As stated I emailed twice asking these questions and have not gotten an answer.
For now I will not be adding the products to my shop as my customers expect high quality products but with prompt and reliable customer service. If i can't get answers then I can't provide my customers with the high quality customer service my brand is known for. Hopefully this gets addressed and I can add these coffees to my already amazing product lineup.
Hi Flavorful Brews,
Thank you for your feedback! Given that the review was posted after using the app for only 3 hours, and it would take you some time to create the labels as well, it looks like our team did not have the time yet to get back to you. Email response might take up to a few hours during peak hours. Also, all the information regarding the label review can be found in our Help Center, and we strongly encourage our users to walk through it before starting their brand journey. We hope your further experience with Supliful will be more pleasant, and we look forward to fulfilling your orders.
Yours truly,
The Supliful Team
Would recommend! Overall a great company to work with. I did experience some minor shipping delays, but would recommend otherwise!
Hi Tree-Fit,
Thank you for your review of Supliful! We are so delighted that you had a great experience with us. We apologize for any delays you encountered concerning shipping and will strive to provide faster delivery times in the future. If you ever have any questions about our services or need assistance down the road, please feel free to reach out—we're here for you!
Yours truly,
The Supliful Team
I love how easy supliful make it to both start and scale your business. The only thing they could improve is to get stock faster. Otherwise top tier business
Hi D'ORG,
Thank you for the great feedback! We are thrilled you are finding Supliful helpful in growing your business. Our team is constantly working on improving out operational process to ensure faster restocks and delivery times, as a result.
Our CEO has recently addressed the struggles we experienced with stock, you can check out the session recording here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team
I love this app!
Hi MarveraLife,
We love your label designs and are looking forward to fulfilling your orders!
Yours truly,
The Supliful Team
Impressed with the business model, but I wish the cost of goods could be slightly lower considering that they are a middle man between the manufacturer and the retailer.
Hi Gummy Bear,
Thank you for the generous review! We understand that some prices might seem higher than those of other suppliers, but please bear in mind that the price consists not only of the product - it's warehousing, handling, label printing, and fulfillment. We do our best to provide you with the best quality products at affordable prices.
Yours truly,
The Supliful Team
Good so far. Lets see how this goes... Hopefully I can easily add products to my Shopify store and start selling.
Hi Inner G Complete Wellness,
Thank you for your review!
We look forward to seeing the products you create, and we are here to support you on your brand journey.
Yours truly,
The Supliful Team
Everything about Supliful is fantastic from easy to understand tutorial to amazing guidance. The one thing i would love to see is more workout supplement variety and individual supplement availability like Beta Alanine to L-Citruline
Hi EndureShred,
We greatly appreciate your generous feedback!
We are constantly working on our catalog by adding more diverse products to the selection. Keep a lookout for our newsletters - we have some exciting products coming out soon!
Yours truly,
The Supliful Team
Pretty good so far. Products are good, good flavors, packaging looks great. It would be perfect if they were faster and if they did shipping to other places like Puerto Rico and LATAM.
Hi Anyi Illas Shop,
Thank you for taking the time to review your experience with Supliful! We're delighted to hear that our products and flavors have been good and the packaging looks great. We recognize that speed is vital to our creators, and we are already working on making our delivery faster and extending the places we ship to. Your comments will help us improve our service further as we move forward.
Yours truly,
The Supliful Team