評論 (924)

整體評分
4.6
各級評分數量
  • 84% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2024年1月19日

I have sent a photo of the invoice of what I was charged for. They will not fix this error before having you pay for anything else. They will lie about what was on the order, remove items from the order before its shipped out. On top of that they won’t give you a refund for an item that was paid for that Supliful removed and kept the money. They won’t pay for the shipping of the item that they ...

VitaHealth Essentials
美國
使用應用程式 11個月
Brand On Demand Inc. 已回覆 2024年1月22日

Hi VitaHealth Essentials,

Thank you for taking your time and leaving us a detailed review. After looking into your account, we can confirm that you were indeed refunded for ...

2023年9月23日

Terrible. Do NOT use Supliful unless you want to deal with complaints and refunds. They say they ship in 2-5 days unless it's the first time printing your label which could take longer (It takes 2-3 weeks at best), but the normal shipping to your customers also takes 2-3 weeks. Absolute trash.

Jupi Superfoods
美國
使用應用程式 10個月
Brand On Demand Inc. 已回覆 2023年9月25日

Hi Jupi Superfoods,

We are sorry to hear you had an unfortunate experience with Supliful! Due to the high demand, we have a shortage of some products. Unfortunately, ...

編輯時間:2024年1月19日

Currently, we have customers waiting for orders from 16 days ago that have not shipped due to Supliful's slow fulfillment times. We have been promised that "orders will ship in 24-48 hours" by support staff 3 times now to no avail.

TRIBE Performance Solutions
美國
使用應用程式 7個月
Brand On Demand Inc. 已回覆 2023年10月26日

Hi TRIBE Performance Solutions,

Thank you for your review of Supliful. We really appreciate it! It's great to hear that you enjoy the variety of supplements we have on offer. ...

編輯時間:2024年2月6日

Great experience, but over a year later and it’s the worst-run company I’ve experienced.

Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that.

1. Zero Account Management
There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and ...

WoHo Wolf
美國
使用應用程式 3個月
Brand On Demand Inc. 已回覆 2024年2月2日

Hi WoHo Wolf,

Thank you for the detailed feedback! We are sorry to hear you had such a disappointing experience with Supliful. Our customer support team did their best to ...

2024年1月27日

I ordered 5 sample coffees December 28th 2023. Today is January 27th 2024. Its been horrible communication. I was upset and since then there were problems. they told me 2x my order was being shipped. Now they don't have a label maker. I have 4,000 people on my list and I wanted to drop ship. Supliful has no phone service. it takes a week to talking to 4 people on messenger to try to fix anything. ...

Black Wall Street Coffee
美國
使用應用程式 3個月
Brand On Demand Inc. 已回覆 2024年1月30日

Hi Black Wall Street Coffee,

We are sorry to hear you had experienced such poor service with us. Our customer support team will be getting in touch with you to make sure we ...

2024年1月6日

Supliful Needs To update their App Shopify says

Purple Hey
美國
使用應用程式 3個月
Brand On Demand Inc. 已回覆 2024年1月8日

Hi Purple Hey,

We were in the middle of updating our API. This has now been resolved. It might take some time for the "Unsupported" badge to disappear, but please be ...

2023年10月5日

I'm not one to write bad reviews but unfortunately I couldn't hold back on this one. Im very disappointed with whatever operation they have running over there but clearly its just not stable. I have been waiting almost a full month for a new batch of product to be delivered which has been delayed at least 4 times, while having over 800 unfulfilled orders and a bunch of angry customers. It's ok if ...

Shroom Sips
美國
使用應用程式 3個月
Brand On Demand Inc. 已回覆 2023年10月9日

Hi Shroom Sips,

We greatly appreciate your honest feedback!
We dearly apologize for the sourcing issues we experienced last month. Unfortunately, since we do not manufacture ...

2023年9月13日

The app has an issue that won't allow customers to finish their purchases. I emailed the creators about it, but they still haven't responded in almost a week.

Western Arms
美國
使用應用程式 2個月
Brand On Demand Inc. 已回覆 2023年9月15日

Hi Western Arms,

All of our support is being handled either through live chat on our website or through the help@supliful.com email. We checked all our inboxes and could not ...

2023年10月19日

terrible service i had to wait 11 days before 2 simple orders where getting shipped asked every day for them to ship and got the same stupid fk answers

ATHLIVE
荷蘭
使用應用程式 大約2個月
Brand On Demand Inc. 已回覆 2023年10月23日

Hi ATHLIVE,

We are sorry you had a poor experience with your Supliful orders. Unfortunately, supply issues happen, and we do our best to make sure we prevent those and ...

2023年6月21日

very hard to get started. The app and website did not made things transparency,
The support answer email very SLOW...

Massage&Co
美國
使用應用程式 大約1個月
Brand On Demand Inc. 已回覆 2023年6月22日

Hi Massage&Co,

Thank you for taking the time to leave Supliful a review!
We are sorry to hear that you had a poor experience with us. We appreciate your feedback and will ...