評論 (922)
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I've been very happy with the Supliful experience so far. I haven't launched my store yet, but I have ordered samples and designed labels and everything in that regard has been excellent. The only improvement I could suggest so far is faster order fulfillment. I'm okay with waiting 3 days before orders ship, but it today's world, other customers may not be.
Overall 4/5 stars so far and ready to launch.
Hi H2O Fit,
Thanks for the positive feedback! We're thrilled you're satisfied with Supliful for your store preparations. Your suggestion about faster order fulfillment is duly noted, and we're actively working on it. We appreciate your support and can't wait to see your store launch successfully. Thanks for choosing Supliful!
Yours truly,
The Supliful Team
Supliful is a great product, but most of the products are out of stock in my store. I am unsure what is going on.
Hi Official Global Store,
Thank you for your glowing feedback about Supliful. We sincerely apologize for any inconvenience caused by products being out of stock in your store. We're actively working to resolve this issue and ensure consistent availability of our products. Your patience and understanding are greatly appreciated as we strive to provide you with the best service possible.
Yours truly,
The Supliful Team
Wonderful and trustworthy app. I am very happy to start using this company for my dropshipping business. Highly recommended!
Hi Wholesome Life London,
Thank you for the glowing review! We're thrilled to be your choice for dropshipping and appreciate your trust in our app. We're dedicated to providing a wonderful experience for your business and look forward to supporting your success. Thanks for the high recommendation, and here's to a prosperous journey with us!
Yours truly,
The Supliful Team
Great experience, but over a year later and it’s the worst-run company I’ve experienced.
Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that.
1. Zero Account Management
There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks
2. Poor fulfillment process
They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers.
3. No Accountability
If there is an issue, they usually blame it on other partners.
4. Repetitive Issues
Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers.
5. Lack of product/service knowledge
Their team lacks knowledge with Shopify and cannot offer support for the most basic requests.
Like synching products to a new store. 6 weeks and no resolution.
6. Slow fullfilment times
4-6 days to fulfill orders (no matter if its 1 or 40+ orders)
7. They can’t even fulfill the orders in the correct absolute common sense process.
I have pending orders for over 1 month. So what did they do? Fulfill and ship the most recent one first.
I sent 5 emails about my outstanding orders. They never acknowledge individual orders. They just pick 3 out of the 4 orders and always miss the most basic details.
DO NOT USE THIS COMPANY.
Update - This is actual feedback from the Manager
"Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. "
If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment.
In response, they never take responsibility for ordering issues, they 100% always blame this on their suppliers
THE WORST COMPANY OPERATIONS AND MANAGEMENT IN HISTORY
Hi WoHo Wolf,
Thank you for the detailed feedback! We are sorry to hear you had such a disappointing experience with Supliful. Our customer support team did their best to assist you with any issue you experienced.
We understand that stock issues can be frustrating, and we made sure we are transparent with what has been going on - we are always taking accountability for our mistakes, however, we cannot predict when some of our suppliers would experience issues as well.
Our CEO recently addressed all these issues in a livestream. Please feel free to check it out here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team
I've been using this on-demand fulfillment service for a while, and it just keeps getting better. The addition of skincare and pet care options is something I’m really looking forward to exploring!
Hi Nailora,
We're thrilled to hear that you're enjoying our on-demand fulfillment service! We're constantly working to improve and expand our offerings, so we're delighted to hear that you're excited about the new skincare and pet care options. Thank you for your support, and we look forward to continuing to meet your needs!
Yours truly,
The Supliful Team
I love how easy supliful make it to both start and scale your business. The only thing they could improve is to get stock faster. Otherwise top tier business
Hi D'ORG,
Thank you for the great feedback! We are thrilled you are finding Supliful helpful in growing your business. Our team is constantly working on improving out operational process to ensure faster restocks and delivery times, as a result.
Our CEO has recently addressed the struggles we experienced with stock, you can check out the session recording here: https://www.youtube.com/watch?v=q4OBcpc7xl8
Yours truly,
The Supliful Team
Great Interface, and Great Product,hope we can have a good collaboration
Till now i had an amazing support from the whole team :D
Hi TamedHome™,
Thank you so much for your fantastic review! We're thrilled to hear that you love both our interface and products. We're equally excited about the prospect of collaborating with you. At Supliful, we value partnerships and are committed to successful collaboration. Here's to a fruitful and mutually beneficial partnership ahead!
Yours truly,
The Supliful Team
Suplify made it super easy to sell supplements and beauty products with my own branding!
Hi Shop General Supplies,
We're thrilled to hear that Suplify made your experience in selling supplements and beauty products a breeze! Your success is our ultimate goal, and we're here to support you every step of the way. Thanks for choosing Suplify!
Yours truly,
The Supliful Team
I absolutely love this site. After browsing a few products that were displayed on the website, I immediately signed up for the opportunity to create my brand. The best is yet to come.
Hi DAVIS UP STORES,
Thank you so much for your glowing review! We're delighted to hear that you love our site and took the opportunity to create your own brand. Your enthusiasm is contagious, and we can't wait to see your brand flourish. The best is indeed yet to come, and we're here to support you every step of the way. Here's to the exciting journey ahead and the success of your brand!
Yours truly,
The Supliful Team
Love it, easy to use, easy to install, quick service!
Hi PPLANTPOWER SUPPLEMENTS,
Thank you so much for your glowing review! We're thrilled to hear that you found our product easy to use and install and that our service was quick. We're committed to providing the best experience possible, and feedback like yours lets us know we're on the right track.
Yours truly,
The Supliful Team