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The single worst customer service I have ever experienced. Months with no response. Then when they finally respond they don't review your ticket. Before I granted them access to my store I asked them if they understood the issue I was having. They proceeded to outline issues that didnt pertain to me or the apps I was using. Not to mention I had attached a loom video 10 days prior that wasnt even viewed by them until days after their access request and outline!! The app itself has a ton of bugs. Overall there are other great options out there for a sliding cart app that you should consider before this one.
We have hundreds of happy customers using the app, we are sorry that our app does not meet the needs of your store, we will have a big update with many improvements on August 31st ⭐⭐⭐⭐⭐.
Have a great day.
Update Sep 19, 2022
I can no longer recommend this app as their support is nonexistent. There was a technical bug with multicurrency pricing, and also another technical support issue. I sent multiple emails starting Sep 3 to Bridgette but haven't gotten any response. They have a history of slow response with me and other customers (see other reviews) which is unacceptable for such an important app. I believe they bit off more than they can chew by adding too many extra features and forget what's important. I switched to an app called OBSI Incentivize that my theme recommended. Pros: the only slide cart upsell app I've found that looks decent
Cons: Technical issues occurred and support speed can be improved. I've had several issues during setup and support takes days to reply. 1. App was not working after installing, products were not showing in slide cart. It took at least 2 weeks for them to figure out the issue.
2. After the fix, products were showing in the wrong currency in the slide cart. Eventually this was fixed but I lost sales.
Hi Reveil,
We have tried to contact you, we have reviewed the problem you submitted and our app is not causing the problem, the app is working correctly.
Super Support, bei uns musste viel angepasst werden der Support hat direkt geholfen und sich der Problematik angenommen. Kann ich nur weiterempfehlen die app einfach zum einrichten und lässt Kunden schneller konvertieren inkl. Upsells.
Super App :)
We are very grateful that you took the time to leave us a review, glad to know that you are enjoying Sticky Cart—Slide Cart Drawer with the new features we have. We wish you and your store great success.
Cheers,
Sticky Cart—Slide Cart Drawer Support Team
Really great customer service who helped us solve an issue in a flash. App works great with our site with no glitches.
Great app and even better support! Has all of the features we were looking for in an easy-to-use backend
Thank you very much for writing this wonderful review, we are always available to help with your queries, we will continue to increase AOV ... 🥰🥰🥰
Great app with fantastic support. Very quick turnaround and fair cost to achieve exactly what I needed.
Hi DROPS! Thanks so much for such nice words! :) Our team really appreciate it. Happy selling and keep being awesome, Namaste.
I asked for a new feature to the app and they started working on immediately. the app works just as i wanted and now i am more than satisfied with the app and the customer service. Much recommended tbh!
I've been using this app for a while now and I love it - really helps with my conversions - thank you!
been looking at different options and after 9 months of using it, this app is fulfilling on its promise. Support is top-natch, professional and responsive, even with the 7 hours time difference.
If you're looking for a great shopping cart experience, and a team that will support you with any custom changes, this app is a great choice.
FANTASTIC APP. So many features all bundled into the ONE app! try this first before you buy multiple apps... this one will do everything you need and its alot cheaper then some of those other ones out there. support is also very good and very fast. A+