Yotpo: Loyalty & Rewards

So far so good! Easy to install and customize, definitely intrigued customers. Customer support was on their toes to let us know they were available if we needed them, which we love!

I hate giving bad reviews but they don’t I still confidence. Highly expensive. Customers keep getting massive amounts of free points, system is badly flawed. Terrible communication after a year we are moving providers....... terrible service. We have given them opportunity after opportunity to resolve issues and communicate with us but no joy. I’m an old school kind of
guy and refuse point blank to pay someone hundreds of dollars a month for a knackered broken product. I can lose money for free I don’t need to pay someone to lose me money. People are redeeming points and then getting those points back because of a glitch, no matter how many times we try and communicate these guys don’t get back to us quick enough. By quick enough I expect a reply within 48 hrs not over a week later.

I will never use swell rewards again and I am now setting up an account with a different provider and going to cancel swell over the next couple of weeks.

One thing they won’t tell you is that there is no confirmation of a page being shared or a ‘follow or like’ Facebook and twitter etc won’t allow it anymore but swell won’t tell you that. If I had a mind to I could rip the arse out of any shop that has swell rewards, it is totally unsafe for any shop owner and sorry to say I am throwing them in the bin.

So far so good—helpful in-app help, and straightforward tools to spread the word!

Nice, could have better programs. thooo HempLees

Swell is good when it works but when it doesn't good luck with getting ANY help! you are passed off to a another company Yotpo support who is of no help and you are left to try and sort it out yourself if I had my time over I wouldn't use SWELL now all my customers points are set up here and I cant get support I am stuck here...beware!!

Easy to setup & use - has all the features you need for a great rewards program

I added Rewards and Referrals by Swell a few weeks ago. I'm using the free plan. I have no complaints. It works as it should. I have an increase of 40% sign ups since the rewards have been added. The results are very promising.

Swell is awesome it does everything you need to crowdsource your business and it is free at first! Strongly Suggest!

Just getting started with this app and have already received stellar customer service on an important need I have out of the gate. Pretty excited to see how our rewards program will increase our sales.

Thanks for the free program. It works really good.