Yotpo: Loyalty & Rewards

Super excited to work with Swell!!! Fantastic app for our online store and a super fun way to reach our customers with numerous opportunities! Thanks so much!

Im using this application for my business

I had to cancel my subscription for Swell before even launching the app due solely to the lack of customer service from Swell, which was recently acquired by Yotpo.

After many hours configuring the app on my own, I contacted support with three final (and uncomplicated) questions. After more than two weeks, two additional follow-up e-mails to support, and additional e-mails to a sales rep, I have still not received a single response from Swell's support team.

Even worse, the sales rep suggested that I pay more to receive better service on the premium enterprise plan. I paid approximately $300/month for the gold plan, which is the highest self-service tier.

I also investigated Yotpo, as I was looking for a product review app to integrate with Swell rewards. After following up multiple times with a sales rep for help and information, I was quoted about $8K/year.

It would be absurd to pay this company anything, let alone $11K+/year, for this level of service. There are plenty of other options for both rewards and review apps.

This seems to be a very nice app. Im still learning how to use it.

Allows me to grow and continue to serve my customers. Love this app!

I would definitely recommend Swell to other vape stores who want to boost sales and offer a loyalty program to their customers. The app was very easy to install and customize. We look forward to gaining more vape sales via Swell.

Easy to manage. Helps you focus more on developing your customer experience than managing a rewards program.

Excellent app for generation of leads and data capture!

Great app! Using it on my www.cupofmatcha.com website. It helps customers feel more welcome and also leads them to make more sales in the future. Thanks!

So far so good! It took more time for me to decide how to price out my campaign than anything. The UI is really smooth and intuitive. Just be sure to watch the intro video to get familiar with the layout and terminology.

I had a couple of questions that support was very quick to address, even as we approached midnight on the east coast. They even showed me how to put my campaign in the top navigation bar instead of the little stub. I found out that you do have to have the Pro package in order to do this.

Highly recommended and I look forward to seeing the campaigns in motion!