Yotpo: Loyalty & Rewards

The live chat with support feature is really fast and helpful. You're talking to a real person, not a bot. It has really helped us as we test out our features before we launch.

Swell Rewards, part of Yotpo, has some of the highest ratings on Shopify for a reason. I chose them after researching many of the customer loyalty programs and was impressed with the professional services and features this app provided. The customer service team is super helpful and quick to respond. When I had a problem and needed help, Reymond got me fixed up right away. Highly recommended!

Customer service was faster than I could have ever expected! Opened a chat and within minutes Kerby helped me resolve my issue! Thank you!

Aldene most recently helped me with a number of tasks in one ticket. I have also had the pleasure of working with several different support agents that have been beyond helpful. Always so easy to get things done and the Yotpo products are also fairly easy to plug and play with. Very happy with the products and services!

We've been using the app for several month now and after a few difficulties at the beginning it is now working very well.
We had some difficulties with triggering reminder emails and contacted the support team. They are very efficient and responsive. The issues were resolved very quickly. Defiantly recommend the app. It is also one of the few apps that allows for flexibility when it comes to language. We are able to define fields and messages with our own text and language.
As a recommendation to the developer team, it would be great if the points could be fully integrated into the account dashboard. This way the page could be cluttered with buttons and clients don't need to log into an additional dashboard to see their points and make the conversion.

Its run smoothly and theres great support available. Customers a happy using it. I think the silver paid plan is a big jump price wise from the basic plan.

Super easy to set up and customize. I had a bit of trouble publishing the rewards page and I'm happy that their customer service is really good and helpful! Got it up and running in minutes. <3

super fast and helpful on chat regarding some questions i had about point balance and the emails triggered by klaviyo

Angelo has been very helpful in assisting us set-up relevant Klaviyo flows and launching this program!

Very happy with this app. It can be translated to any language. The support is very good and quick. I got help from Jiemer John.