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It was quite difficult for us to implement a new tool seeing as we were migrating from another, but the Yotpo support team (especially Gabriel S) are highly responsive and pick up every ticket we sent them in the 2 weeks post launch. We appreciate the quick response & turnaround even though there were quite some bugs / issues with our launch (that was specific to our previous set up). Thanks Gabriel for helping us make sense of all the new data!
John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.
Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.
John B was very helpful.
Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.
Thank you for writing a review — we value your feedback.
We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.
My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Looking forward to getting this app working for us. The support from Jerrah and Elijah has been really great - quick, concise, easy to follow. Only gave 4 stars because I have n't finished setting everything up yet so not sure yet how it will work!
The reports are not currently working so we still have to request it from your support team. Thankful however for a very responsive support team but it would be better if we can extract it on ourselves so we don't have to bother/trouble anyone.
I found this rewards program to be simple to setup and administer. I look forward to seeing just how effective it will be (which will be easy thanks to the Dashboard). Great job Swell Rewards team.
PDW
For small stores, the free version is good. Facing some issues with discount codes (in exchange for points) hopefully support will be able to fix it.