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Great App, we are 100% satisfied! Thank you Swell Team
I had a problem with the setup, used the customer service and it was fast, fulfilling and excellent!
Thank you for leaving a review. We're happy to hear our customer service is up to your standards!
They have helped my business a lot. The rewards system and pop email are great for attracting new customers Thank you
Swell is really great for my new business!
HORRIBLE SERVICE and SCAM! They are like scammy MLM companies that tie you into a long-term contract, and never provides a good service. 1. No different than any other $200/month loyalty apps. When we signed up, they offered their overly expensive service that will be including many options to earn points. That's why we switched from Smile io. Out of 12 ways to earn points that they said will be working, 8 of them don't work. So I don't even understand why we have a loyalty system that charges $3k a month if they can't even provide $50 app quality service? 2. CSM doesn't answer emails before 3 days and never answers questions before you ask 2 times. When I reached out to change the CSM, they said "NOOO, she is the best". So far, everything I ask that offered us when they were selling is not possible. When we asked if we can do some features, it was possible when they sold us, then my rep said it's not possible. Then after giving example and reminding their initial conversation, she said it's possible with an upcharge. Hmm, what? 3. System has so many glitches, that we signed the agreement 3 months ago and our reward system didn't even launch yet because of the issues that keep popping up out of nowhere. We paid for that 3 months and no service yet that we can use. 4. Their support line is completely clueless. You will never be able to get help. WOULD NOT RECOMMEND ANYONE. Save yourself money and use any other app on Shopify that doesn't tie you into years of contract and charge you thousands of dollars for a non-working app.
Easy to use. Great referral app.
Great customer support, available 24/7! I've been guided on how to set up the whole platform... we'll launch this month!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Awesome thank you for your hard work i like this app
Took me a bit to learn, but once I navigated to all the different settings, I was able to get the rewards ready for our customers to start signing up. Great useful tool for giving incentives to our customers.
Very helpful for setting up a comprehensive rewards system for customers.