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We haven't started running Swell yet because we are making some modifications to the basic referral program. Our referrers will be "reps", there will be an application etc. etc. That said I have been dealing with Josh, the founder for probably four weeks ironing out the details and the support has been 10/10.
We didn't even have a paying account and Josh was prompt and helpful, exchanging dozens of emails to set it up the way we needed to. I'll keep you all posted on how the program goes but Im confident if there's any issues this support team will handle it. AWESOME service!
Easy to use, light weighted and blends in with the shop. Unfortunately there's couple small, but annoying issues. If a customer uses a discount coupon during checkout, Swell usually doesn't reward the customer. Also the referring popup seems to work only sometimes.
Very easy to customize. Great app for start up stores. It makes your store professional.
Extremely easy to setup and customize. Variety of options to choose from and works very well with Shopify.
Swell has really helped us reward our returning customers.
Just started using Swell, but it looks like a very well designed program. It was the easiest app ever to install, and I had it configured with about 10 minutes of simple work. You will also need to get the Bulk Discount Creator from Shopify, but it's very simple to use. Great chat support too. See it running on my site MauiTropicalSoaps.com
L'application très bien , je mets une étoile en moins car tout est en anglais et je dois tout traduire , mais elle est top et complète.
Haven't started using it, but it looks like a very good app. I would recommend it!
It's supposed to be a great app, great functions. However, a BIG drawback is that, you can't delete customers. As Shopify shop owners are under attack of phantom customers signing up with same non-sense first and last name, probably created by Bots and there's nothing Shopify can do about it, those fake customers get ported over to Rewards & Referrals by Swell's customers list and it gets really frustrating when the list is full of junks that I cannot clean up. At least Shopify customers list, I can still delete them.
It's time to update your app to enable customer list housekeeping.
its a great app to extend my relationship with the customer