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Swell is such a great app! Amazing customization for a vital part of a shopping experience! And the customer service is unbelievable. Josh has helped me with any and all questions I've thrown at him, from ridiculous quirks to code issues. Must have!
My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.
Nice and easy to set up, tutorial videos are very helpful
I just spoke to some in the chat and they helped us out in a big way, thanks.
The app looks great and is easy to use, I look forward to see what else they come up with in the future.
Seems to be doing the job :-) https://vauxandjames.co.uk
SO FAR SO GOOD... EXCELLENT CUSTOMER SERVICE .. A NICE AND EASY SIMPLE TO USE LOYALTY / POINTS REWARD PROGRAM .... WOULD RECOMEND
Our customers are so happy they can earn points in-store + online. Thank you SWELL!
Really smart app. Well done guys!
Joe
www.josephwesleytea.com
Great app! Support is quick too! Definitely recommend it.
Really have enjoyed using this app on our website batterycove.com
It has helped bring customers back!