Yotpo: Loyalty & Rewards

We've been using the app for several month now and after a few difficulties at the beginning it is now working very well.
We had some difficulties with triggering reminder emails and contacted the support team. They are very efficient and responsive. The issues were resolved very quickly. Defiantly recommend the app. It is also one of the few apps that allows for flexibility when it comes to language. We are able to define fields and messages with our own text and language.
As a recommendation to the developer team, it would be great if the points could be fully integrated into the account dashboard. This way the page could be cluttered with buttons and clients don't need to log into an additional dashboard to see their points and make the conversion.

A great app with creative / inventive ways to help boost sales and increase engagement!

Easy to install and configures. Using free version. Even free version giving you most of the option you required. Thank you for the developing team there good work

Works well, happy to give my customers a reason to come back.

Thanks Swell! Your app has added so much to our online store! We love the customization and all the options!

We are so happy we chose to go with Swell. Their support getting us up and running has been above and beyond, they were always there to answer any questions we had quickly and efficiently with much efforts made to help us understand even more than we asked. The app is super streamline and works great. And it's fun! Fun for our customers, and fun for us :) Thank you Swell, you ROCK.

Very well thought out program..... thank you!!

Its run smoothly and theres great support available. Customers a happy using it. I think the silver paid plan is a big jump price wise from the basic plan.

Love this app. So easy to setup, and great customer service! This app has so many great features.

Avoid this application by all means!!!!!!

Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then.

I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles.

The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify.

Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke!

We are moving to a new reward application that actually works, so bye Swell!