Yotpo: Loyalty & Rewards

HORRIBLE SERVICE and SCAM! They are like scammy MLM companies that tie you into a long-term contract, and never provides a good service. 1. No different than any other $200/month loyalty apps. When we signed up, they offered their overly expensive service that will be including many options to earn points. That's why we switched from Smile io. Out of 12 ways to earn points that they said will be working, 8 of them don't work. So I don't even understand why we have a loyalty system that charges $3k a month if they can't even provide $50 app quality service? 2. CSM doesn't answer emails before 3 days and never answers questions before you ask 2 times. When I reached out to change the CSM, they said "NOOO, she is the best". So far, everything I ask that offered us when they were selling is not possible. When we asked if we can do some features, it was possible when they sold us, then my rep said it's not possible. Then after giving example and reminding their initial conversation, she said it's possible with an upcharge. Hmm, what? 3. System has so many glitches, that we signed the agreement 3 months ago and our reward system didn't even launch yet because of the issues that keep popping up out of nowhere. We paid for that 3 months and no service yet that we can use. 4. Their support line is completely clueless. You will never be able to get help. WOULD NOT RECOMMEND ANYONE. Save yourself money and use any other app on Shopify that doesn't tie you into years of contract and charge you thousands of dollars for a non-working app.

Wonderful, very easy to use, and we loved the instructional videos, keep up the good work!!!

Easy to setup and get going! Quite a lot of flexibility even at the bronze level.

This app is amazing! Taking the ideas and needs that are in my head and implementing them on my site in minutes. You are a life saver! Thank you!

This app has been so helpful. Thank you, Swell.

Muito bom o sistema de pontuação da Swell.
Realizei algumas vendas com o esquema de dar desconto com o cadastro do e-mail. Vejo que as pessoas que se cadastraram receberam a pontuação e devem ter gostado.

It is an amazing app with great features. And yes, it is free. Thank you for the customer customer and helping me getting the ap setup. It is simple to use. I hope the include more features related to email campaigns with automatically sending email rewards for abandon carts, recent buyers, forget to redeem coupon or points, etc. Also we should be able to create a good mailing list with amazing features. The app is mostly to capture emails which does an amazing job, but the list of customers needs to be transfer into your mailing list provider if you want to send mass email promotions, announcements, or other things.

Works great, easy to use. User friendly design

Swell is such a easy app to use and comes with varieties of marketing add-ons. It's a must to have for sure! Thanks a lot!!

pretty good application. We use this at www.purecandleco.com to help increase our customer loyalty and following. Really great functionality for or natural beeswax candles.