Swift SEO Page Speed Optimizer
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In base alla valutazione
EVERYTHING PERFECT,
EXCELLENT CUSTOMER SERVICE
I strongly advise other business owners to be extremely cautious when using Swift.
I paid for one of their higher subscription tiers for almost four years. During that time, Swift’s “optimisation” process cloned my Shopify theme templates rather than applying changes to the original theme. This was never disclosed.
I then added changes to my optimised theme, over years building my site up to it's now end stage. The result is that, because i used swift and because swift cloned my theme, the official theme updates can no longer be applied. My site is now locked into an outdated structure, and years of refinements are trapped unless I pay a developer to undo Swift’s work.
Swift has acknowledged the structure exists and is technically able to migrate the code to an updated theme, but they refuse to do so unless I pay for expert help again. I had paid for expert help years ago to make my site faster and i never saw the promised results, so expecting me to pay them again for something that is their fault is frankly an insult. Despite this, they continued charging me £30/month for years and repeatedly pushed me to pay for additional optimisation and “expert” services.
Key issues to be aware of:
Lack of transparency: You are not clearly told that optimisation may clone your theme and block future updates
Ongoing upselling: Repeated requests to pay for new optimisation and expert tickets despite already being on a high-tier subscription
Responsibility avoidance: When long-term issues emerge, they are framed as “out of scope” or your problem to fix
In my case, the service has left my site worse off than if I had never used Swift at all, and I am now paying to remediate the damage.
If you value long-term maintainability, theme updates, and clear accountability, I would think very carefully before using this service. Take it from me as a customer of years, they do not appriciate or respect your custom and i will be taking them to trading standards as misrepresentating their services.
Hi there,
This is Kieran from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Swift, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Kieran
Swift by OneCommerce
Highest recommendation for this app and the great team behind it! I worked with Rosie and it only took a couple emails and less than a week to get everything taken care of. The communication was excellent despite the different time zones, and the team addressed all my concerns. Extremely happy, thank you again!
Hi there,
My name's Selina from Swift. We really appreciate your feedback and comment about your experience when using Swift and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Swift, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Selina
Swift by OneCommerce
watch out, when they crop there image. There is no real return back. When they returned it back. Several images are damaged and not usable anymore and they leave you without real support. For large shops definitely not a good one.
Trust me, it's the best SEO app on Shopify! We've tried other similar apps, but Swift's team has been the most responsive. Julie always provided quick feedback and even helped us fix a bug caused by another app's developers.
Hi there,
This is Brian from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
If there's anything else we can do to help, please let us know via our live chat or email us at support@perfectapps.io
Regards,
Brian
Swift ‑ Page Speed Optimizer Support Team
The assistance is very quick and efficient. Communication with the development team is great. I recommend 100%.
Hi there,
This is Kieran from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Swift, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Kieran
Swift by OneCommerce
I'm extremely disappointed with this service. The app caused significant damage to my website by randomly deleting several pages without any warning or explanation. This is completely unacceptable for a professional service that I paid for. I've requested a refund and cancellation of my subscription, as I cannot trust a tool that compromises my website's content. Would not recommend - stay away from this service if you value your website's integrity.
Dear Cuscio,
We were very concerned to receive your message and learn about the issues you experienced with our app. Please accept our sincerest apologies for the significant damage to your website and the frustration this has caused. We deeply regret that this happened.
After thoroughly reviewing your case, we realized there was a misunderstanding related to our availability at the time of your original request. Our team was temporarily offline due to our Business Trip and as a result, we weren't able to investigate your issues as quickly as we normally would. This was by no means an intentional act.
We are now fully available and are committed to addressing this situation and helping you restore your pages.Regarding your request for a refund and cancellation, we fully understand. We would be happy to honor your request.
We hope you will consider giving us another opportunity to demonstrate our commitment to providing a reliable and valuable tool for our customers in the future.
Sincerely,
Joe.
Swift by OneCommerce
Grote vooruitgang geboekt door dit team. Webshop mega snel geworden en andere zaken uitstekend opgelost. We blijven samenwerken.
Hi there,
I'm Bellamy from Swift. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Swift team and we have been trying our best to develop and improve Swift to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time taking a look at our blog at https://onecommerce.io/blog/ for the latest news regarding not only Swift, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@onecommerce.io
Regards,
Bellamy
Swift by OneCommerce
I really enjoy using this app. It has a lot of functionality and is easy to use and doesn't require any technical expertise or knowledge of coding. The developer provides timely and excellent customer service. I would highly recommend them.
Hi there,
Here's Kane from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Kane
Swift by OneCommerce
Not impressed, nor happy. Either the app or the work done by delevopers (+$175) managed to mess-up the theme, causing both design ( product titles disappeared under main menu) & usability issues ( most crucially the buy button disabled when a different variant was selected)
Since letting them know this yesterday, I can't access the app to see if they have responded to my support message ( I havent recieved an email, so doesn't seem so...)
The only thing I can do is uninstall and caution others against using this service.
Hi Sh! Women's Store store admin,
Here's Windy from the Swift team.
Firstly, we sincerely apologize for the inconvenience you’ve encountered while using our app and for the issues you’ve faced with your theme. We completely understand how frustrating this situation must be.
It seems there may have been a misunderstanding in our communication. Due to the difference in time zones, our support team wasn’t able to respond as quickly as you expected, but I assure you that we are actively addressing your concerns. Our development team is currently investigating the issue, and we are committed to resolving it for you as soon as possible.
Please check your email for our response, and we kindly ask that you give us the opportunity to assist you further.
Thank you for your patience and understanding.
Regards,
Windy
Swift by OneCommerce
