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We’ve implemented both Wishlist Plus and Gift Lists & Registries from Swym, and the experience has been outstanding. What has set them apart is not only the apps themselves, which are robust, intuitive, and deliver exactly what we need, but the level of support and development expertise behind them.
The Swym team (both support and developers) have consistently gone above and beyond to help us customise the UX for our unique business needs. Some of this work has been paid, but much of it was provided without charge, and in every case the speed, quality, and turnaround time have been exceptional, far beyond what we’re used to seeing from app developers.
We’ve been genuinely impressed, and would highly recommend these apps to anyone looking for wishlist or registry functionality backed by a team that truly cares about their customers’ success.
Why did you deploy your code change, but wipe out all of our code on the live theme?
This is not a good support
Overall, our experience using Swym has been really positive. Our customers had been asking for a functional registry on our website for ages so we're very happy to be able to offer that service through Swym.
A couple of points for improvement: there was no ability on our end to prevent registry orders bypassing our "out of stock" limitations. As a result, we had a number of people order items that were out of stock and reach out to us, frustrated that their order hadn't been fulfilled yet. I reached out to customer service and they quickly changed the setting on their end to prevent customers being able to order out of stock items through the registry, but it would be really handy to be able to edit that ourselves.
Additionally, we weren't able to set up/turn on the address masking ourselves, even though that's one of the main reasons we chose the service we did.
I had some issues with the free trial and encountered technical difficulties. I was happy that after I messaged them, they refunded my money right away without any problems and provided nearly daily updates to resolve the technical issue.
6/5 Stars – I highly recommend them. This was by far the best customer support I've experienced with any Shopify app.
This app will embed itself into your theme and you cant get it out. Not happy with this at all. Pretty sure its affecting my stores performance and it's been bad ever since with no sales. I bought a paid $250 theme and was going to switch back to my Dawn theme and found it there too.
I wouldn't install if you don't want permanent damage on your store.
Hello!
Thank you for sharing your feedback.
We'd like to clarify that the app does not automatically install on all themes. You can choose the specific themes where you wish to add the app during installation. Additionally, our scripts are designed to load at the end to minimize any impact on your store's performance or critical load timings. Hence we assure you that installing our app would not have caused any damage to the website.
That said, we understand your concerns and would be happy to investigate the issues you experienced thoroughly, however looks like you have uninstalled the app. We have reached out via email for further clarification and are waiting for a response from you. Please feel free to get back to us at your convenience and we will be happy to help you setup the app on the theme of your preference.
Support is very responsive and went above and beyond to help, including with custom code assistance and advice on how to connect with the Flow app! The registry app is very functional and was easy to customize for our needs, we highly recommend this app!!!
Ausgezeichneter Kundenservice und großartige Unterstützung!
Ich bin wirklich beeindruckt von dem Support-Team von Swym Gift Lists. Ich hatte ein kleines Problem mit der Checkout-Funktion auf meiner Website, und das Team hat sich sofort darum gekümmert. Der Support war professionell, freundlich und schnell – sie haben das Problem im Handumdrehen behoben. Besonders beeindruckt hat mich, dass sie sogar ein Bildschirmvideo bereitgestellt haben, um sicherzustellen, dass alles korrekt funktioniert. Das ist Service, wie man ihn sich wünscht! Vielen Dank an das Swym-Team für die hervorragende Betreuung. Absolut empfehlenswert!
A pior experiência que tive com atendimento, enviei 5 e-mails solicitando a resolução de vários problemas com as listas e nenhuma resposta, os clientes compram e os produtos não mudam o status, o sistema é instavel, fica fora do ar o tempo todo.
Horrível porém não posso simplesmente retirar porque os clientes já fizeram suas lista.
Decepcionado
Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we are disappointed to hear that your experience with our app did not meet your expectations.
Our app is designed to seamlessly integrate with all Shopify themes by default. However, it appears that at the time of your installation, there were issues with page linking and a third-party app was obstructing our app from accurately recording order details. We resolved the issues as soon as you reported them and sent you a confirmation however looks like the emails ended up in your spam folder.
Nevertheless, our commitment to ensuring your success with the Gift Lists and Registries app remains unwavering. We have provided further clarification via email, and we are waiting for a response from you. If you are still interested in exploring the benefits of our app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience.
5 Stars +++ - Absolutely outstanding product and service and support. Priyanka has been amazing stepping us through the set-up, answering questions and making changes to ensure that Swym is perfect for our unique needs. Can't recommend highly enough.
Easy Set up and great customer service when I required a small edit for my store. Very quick, efficient and helpful when I needed assistance.