Swym Wishlist Plus

I had a very disappointing experience with this app. During development of my Shopify store, the app was somehow recording hundreds of wishlist actions even though my developers and I weren't actually clicking the wishlist button. When I contacted support, they explained this was due to a "Smart Save" feature that had been enabled automatically without my knowledge, which could add products to wishlists based on shopper interactions rather than an explicit click.

Because of this, my free plan limit of 500 wishlist actions was exhausted before my store had even launched, forcing me onto a paid plan simply to keep the wishlist functionality available. I only discovered what had happened after the app disabled the wishlist because I hadn't upgraded.

The frustrating part is that once my store was live, the analytics showed customers rarely used the wishlist feature. The automatic "Smart Save" behaviour had artificially inflated my usage (without my knowledge until I sought an explanation as to how I could have possibly exceeded the 500 uses pre-launch), meaning I ended up paying for a plan I likely never needed. When I later asked to move back to the free plan, I was told that was no longer possible.

I found it very disappointing that a feature capable of consuming the free plan allowance was enabled without my knowledge. Had it been opt-in rather than enabled by default, none of this would have happened. Based on my experience, I wouldn't recommend this app.

Love this product! And wonderful support - knowledgeable and thorough. Help me set it up in our theme and customized code as needd. A little slow to respond, but I prefer accurate support instead of quick, inaccurate answers.

An issue with how products were pulling in was identified and flagged, and due to a promotion launching for us, Swym worked on it as a priority and got the issue resolved within 24 hours vs. the usual SLA.
They have been very hands on in responding to the questons about what happened and moved the fix onto multiple themes for us to future proof the issue also.

Great app for customers, easy to use for merchants. Excellent customer service from the app team - they are only too happy to help.

The team is very helpful, responsive, and always active in providing guidance and support.

Quick reply and great work from Prasad who really made it his mission to help me customize my wishlist page!

Karthik was so great to deal with!! Helped us get exactly what we wanted on our website. Love the app. Thank you.

Customer support has been great, the app is doing everything as expected. Happy with everything so far.

Had some configuration questions and contacted support via the chat function. Karthik was very helpful and got me on-track quickly. I think this app is going to make a huge difference!

super service, application fonctionne bien, les gens aiment la fonction. merci :)