Swym Wishlist Plus
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Cancelled the app and the developer is still taking payments from our card, initially responded to a query about it but now no responses or update or our money back.
Wishlist Plus doesn't work in my store. I have sent an email before few days and asked for collaborator access and I grated immediately. and it been a few days and no one logged in my store to check the issue.
Worse app ever... Completely overtook my store. Change "add to cart" to "add to wishlist" and then when I uninstalled it, I now have no button at all. I had 5 potential customers on my site and they couldn't even think to buy anything because there wasn't an option.
Thank you for your review. Our app codes are designed to inject the Add to Wishlist button dynamically on the product pages, without making any changes to the product page theme/liquid files. By doing that, we will make sure that the performance of other elements on your store is not altered in any way - especially the critical elements of the store like that of Add to cart. Purchase activity and conversion are critical measures for us and we have ensured that our app codes don't come in the way of any functionalities of your store that impacts these metrics.
We noticed that you have uninstalled the app and we are sorry to see you go. If you would like us to set up the app on a non-live theme and verify the functionalities, we can surely help in doing that. Our support team has reached out to you over an email with this information. You can reply to that email or write to us at support@swymcorp.com and one of us can surely assist you further.
It has ruin my collection page after uninstalling it, I have code everywhere, originally we deletes it because we decided not to use it and search another way
I contacted them to ask them to help me install the heart icon and gave them access to my account and I don't know what they have done, now the 'log in' icon has been removed and people will not be able to access their accounts or register. Not only that, but there is not even a heart icon. I got angry and deleted the app, but now I have to solve the problem by myself. Thx . :/
Not so great customer service! Developer started ignoring our email during the set up. I have found a pay plan for $2 a month that doing exactly the same thing.
Thank you for taking the time to leave us your review. Upon reviewing your support ticket, we noticed that our team had responded to your requests. We had also enabled the customizations that you had requested. Hope you were receiving our emails.
We also tried to reach you via phone and an email earlier today, but couldn't connect. You can respond to our email or drop a note to support@swymcorp.com - one of us would be more than happy to help!
We are glad another app worked out well for you and we wish you the best with your store. Good luck and Take Care!
TERRIBLE. Slowed site down didnt load on every page one of the worst experiences ever had with an app company
Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our app in a way that doesn't impact your store performance in any way. We ensure our app snippets load last on your website so we don’t hinder the website's speed at any cost.
We wanted to check why the app was not loading on all the pages, which is usually not the case. However, it looks like you have uninstalled the app.
We tried calling you and reaching out to you via email so that we can help resolve any issues you were facing but we are yet to hear back from you. Kindly reply to our email and we will be more than happy to assist you to set up the app as expected.
Update
I never ask for advanced customization or change because I read some of your reviews of customer who you claim is on the free plan saying that you guys did exactly the same thing I ask for, so tell me how did you help them if they are on the free plan?
You guys are just like many app developers
that ask for good reviews in exchange for extra features. Which I can upload screenshot.
These guys are money hungry and will not help if you are on their free plan, I ask for help and was told it for pay user and I needed to upgrade for them to help me. I downloaded WISHLIST HERO and they help me do the same thing I ask these guys to do for free and their plan is much cheaper and their customer service is amazing.
Thank you for your review. I am sorry that you feel the way you do, but I believe I should correct you and state the facts. The FREE plan works as advertised and all the features included in it are available to you for your store's usage forever. The vast majority of our merchants are on our free plan and completely satisfied with the app and getting value from it for their stores. And we are happy to continue supporting them. You requested that we make additional customization changes for your store - and those are only available on our more advanced plans. We shared our detailed documentation with you but you were not interested in doing it yourself. If we are making changes for you, we want to commit to the highest quality levels when doing so, and that does come at a cost.
Your comment about all our reviews being fake is not only unwarranted, it is also 100% inaccurate and insulting to all those wonderful customers that have worked with us and continue to be happy with our apps/service.
We are glad another app worked out well for you and we wish you the best with your store but we would urge you to keep in mind that like you, we also value our customers and work hard to give them a great experience. Good luck and take care!
* Do Not Recommend*
The app offers very little customization, the support staff would ignore you for 20+ minutes on purpose, app loads slow on mobile.
Also their is many issues with the app not being visible at times. Many of the features do nothing and when asked if the staff would fix them they just told me to uninstall the app!
DISGUSTING SERVICE
The app does offer extensive customization options and we presented all those options to you (I am happy to share the full chat transcript if you like). We also recognize when our app doesn't meet your needs and acknowledged the same - and asked if you would like to uninstall and you responded that you would. Last but not the least, we were absolutely professional and respectful but you chose to use profanity that we do not appreciate and isn't something our friendly support personnel should have to be at the receiving end of. I am sorry once again that the app didn't work for you and hope you are able to find an ideal solution for your needs
What "Non-English support" means from a very helpful CS:
"Sorry about that. Our dashbaord is still configured to support just english"
I was baited to install this app and my precious time was gone configuring it.