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Overpriced rubbish. $100 USD = $150 AUD for such a small feature worth no more that $10-15 max per month for something completely and utterly underwhelming. Customers don't actually use this feature like they claim.
Hello,
Thank you for taking the time to leave us a review. The default wishlist app functionality is designed to set up automatically on your store and helps generate user actions and revenue. We took a detailed look at your Wishlist implementation and noticed that you had used a custom implementation using our Javascript APIs. We also found certain gaps in the way the implementation is handled, due to which the customers might not have been able to make full use of the app.
We tried calling you and writing to you to help with the optimization so that you could make the most of our app but unfortunately we were unable to reach you. If you are still looking for a solution please do reach out to us at support@swymcorp.com and we will be more than happy to help you make the best use of our app.
BEWARE. We've paid $199 for the enterprise plan for three months and the app is still not live. The integration is terrible. The support is great to check in every week to ask if you need help, but then offer no real help with the problems. There are other apps that provide similar features that are way better- choose one of those and stay away from this nightmare. Costly mistake.
Thank you for sharing your feedback on your experience with us. We genuinely value your input, and it's disheartening to hear that your interactions with our service have not met your expectations.
We've been actively engaged with your developers over the past several weeks, collaborating closely to address customization requests and to make sure the app is live. We also got on a call to help fix the issues you reported and we got a confirmation on October 9th from your team that things were working as expected. Our latest communication with them was on October 30th regarding some last CSS changes. Despite our subsequent attempts to follow up, unfortunately, we did not receive a response.
Nevertheless, our commitment to ensuring your success with the Wishlist Plus app remains unwavering. We reached out to you via email to provide further clarification and support. If you are still interested in utilizing the Wishlist Plus app, please don't hesitate to contact us via email. We are more than willing to explore options, discuss costs, and ensure the seamless operation of the app for your benefit.
I had very bad experience, Wishlist was blocked for several months , weeks, it never worked. No one did any help. Such a bad performing apps and support that we never imagined that we will get rid of wishlist plus. Today i removed it for no response , no help.
Hello,
Thank you for taking the time to leave us your review, and I am sorry to hear that you had a bad experience. I just checked our logs and I don't see any record of Wishlist being blocked - we don't technically block anyone, the app only gets paused if usage exceeds the allocated quota for the plan but that doesn't seem to have happened in your case. I see you opened a support request with us earlier today and someone from our team responded within a couple of hours, but you had already uninstalled the app by then. We certainly don't want our merchants having a bad experience with us, so please let us know how we can help. We look forward to hearing from you and getting the app working for your store.
If you're trying to get this app working with Klaviyo - then you have a lot of pain ahead of you. The Klaviyo integration was the main reason we selected this app over other wishlist apps. Given the mostly positive reviews, I was expecting the integration and set-up to be easy and well documented. It's neither. The support team is slow to respond, and when they do respond, the assume a level of understanding which I don't have. There is no documentation on how to complete the Klaviyo integration, and no documentation on how to set up the email flows. Seven weeks after installing the app, I'm still in the dark about what we need to do. I'm not an IT person, but the Swym support team seems to think I am. Proceed with caution.
Hello,
Thank you for your review. I am sorry that you had such a disappointing experience with us. I looked through the support request you had open with us and we didn't do nearly enough to make sure you had a smooth onboarding experience, so you are completely justified in feeling let down.
The Klaivyo integration steps are actually documented in detail on our site - you can access these docs at https://swym.it/playbooks/. I am not seeing that we shared this information with you, so we are reviewing our support response to see why that didn't happen. Please accept my sincere apologies, this is not the standard we strive for and we have certainly fallen short in this case. We will follow up with you via email to try and make this right for you, please consider giving us an opportunity to do so.
Sincerely,
Arvind
Cancelled the app and the developer is still taking payments from our card, initially responded to a query about it but now no responses or update or our money back.
Wishlist Plus doesn't work in my store. I have sent an email before few days and asked for collaborator access and I grated immediately. and it been a few days and no one logged in my store to check the issue.
Worse app ever... Completely overtook my store. Change "add to cart" to "add to wishlist" and then when I uninstalled it, I now have no button at all. I had 5 potential customers on my site and they couldn't even think to buy anything because there wasn't an option.
Thank you for your review. Our app codes are designed to inject the Add to Wishlist button dynamically on the product pages, without making any changes to the product page theme/liquid files. By doing that, we will make sure that the performance of other elements on your store is not altered in any way - especially the critical elements of the store like that of Add to cart. Purchase activity and conversion are critical measures for us and we have ensured that our app codes don't come in the way of any functionalities of your store that impacts these metrics.
We noticed that you have uninstalled the app and we are sorry to see you go. If you would like us to set up the app on a non-live theme and verify the functionalities, we can surely help in doing that. Our support team has reached out to you over an email with this information. You can reply to that email or write to us at support@swymcorp.com and one of us can surely assist you further.
It has ruin my collection page after uninstalling it, I have code everywhere, originally we deletes it because we decided not to use it and search another way
I contacted them to ask them to help me install the heart icon and gave them access to my account and I don't know what they have done, now the 'log in' icon has been removed and people will not be able to access their accounts or register. Not only that, but there is not even a heart icon. I got angry and deleted the app, but now I have to solve the problem by myself. Thx . :/
Not so great customer service! Developer started ignoring our email during the set up. I have found a pay plan for $2 a month that doing exactly the same thing.
Thank you for taking the time to leave us your review. Upon reviewing your support ticket, we noticed that our team had responded to your requests. We had also enabled the customizations that you had requested. Hope you were receiving our emails.
We also tried to reach you via phone and an email earlier today, but couldn't connect. You can respond to our email or drop a note to support@swymcorp.com - one of us would be more than happy to help!
We are glad another app worked out well for you and we wish you the best with your store. Good luck and Take Care!