Wishlist Plus

Thank you for taking the time to share your feedback. Your input is truly appreciated, and we are sorry to hear that your experience with our app did not meet your expectations.

On checking why you received the upgrade emails we noticed that you had reached the app usage quota for your plan. We send out alerts when you’ve used up 80% of your quota so that you can upgrade the app on time, and to avoid any disruptions to your customers. The plan quotas and site session traffic limits are, in fact, published on our Pricing page, so I am sorry this came as a surprise to you and that you felt you were being forced to upgrade. We were merely enforcing the plan limits/rules that are clearly documented.

In any event, we tried reaching out to you via email so we can get this resolved for you, and are waiting to hear back. We value your experience with our app, and we would love the opportunity to discuss this further with you. Please don't hesitate to contact us at your convenience via email.

Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we regret to hear that your experience with our app did not meet your expectations.

Upon investigating the issue, we found that clicking on the "Go to theme editor" button did not redirect to the theme customizer as expected. This typically occurs when a browser has a popup blocker configuration enabled and we suspect that this could have been the issue on your end as well.

That said, we have checked our app setup on your store now and can confirm that it is functioning as expected. If you need further assistance or have any questions, please don't hesitate to reach out to us via email at your convenience and we will be happy to help.We are committed to providing a seamless experience with the app onboarding and setup, and your feedback helps us to continuously improve.

Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we are disappointed to hear that your experience with our app did not meet your expectations.

While installing the app, you will see a dropdown that allows you to choose the theme you want to enable the app on and we make sure that we do not touch any other themes. Hence there is no way the app will get enabled on an old theme unless it is selected.

We have also taken extra care to make sure that our app is compatible with all Shopify themes so that it does not break the store in any way.

We tried reaching out to you, to see if we can set up the app for you in a way that it is most suitable for the theme you are using however we did not hear back from you. If you are still interested in exploring the benefits of our Wishlist Plus app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.

Thank you for taking the time to share your valuable feedback. Your input is very important to us, and we're genuinely disappointed to learn that your experience with our app did not meet your expectations.

Our app is designed to seamlessly integrate with all Shopify themes by default. Upon installation, the Wishlist and Save for Later features should have operated smoothly but there are some rare instances where that doesn’t happen. We tried reaching out to you via email upon learning about the issues you faced so we could resolve them for you. Unfortunately, it appears you have already uninstalled our app.

Nevertheless, our dedication to ensuring your success with the Wishlist Plus app remains unwavering. We've provided additional clarification through email. If you still wish to explore the benefits of the Wishlist Plus app, please feel free to reach out to us via email at your convenience. We are here to assist and enhance your experience.

Thank you for sharing your feedback on your experience with us. We genuinely value your input, and it's disheartening to hear that your interactions with our service have not met your expectations.

We've been actively engaged with your developers over the past several weeks, collaborating closely to address customization requests and to make sure the app is live. We also got on a call to help fix the issues you reported and we got a confirmation on October 9th from your team that things were working as expected. Our latest communication with them was on October 30th regarding some last CSS changes. Despite our subsequent attempts to follow up, unfortunately, we did not receive a response.

Nevertheless, our commitment to ensuring your success with the Wishlist Plus app remains unwavering. We reached out to you via email to provide further clarification and support. If you are still interested in utilizing the Wishlist Plus app, please don't hesitate to contact us via email. We are more than willing to explore options, discuss costs, and ensure the seamless operation of the app for your benefit.

Hello Mary,

Thank you for taking the time to leave us a review. We generally follow the process of not making any code edits to the live theme without approval - and that's been true in your case as well. We have been updating only the draft theme that you had created for us. Our support team has shared a video recording of the edits that were made which clearly highlighted the theme name. We'd never intentionally create issues with the theme files and crash your store.

We have requested multiple times to get on a call with us to explain the errors in the draft theme and why we feel the error was pointing to a different source. We still want to help you in removing the app snippets from your theme files. Our team has responded to your email, hopefully, we can get on call this time, to address the open issues.

Thank you for taking the time to leave us a review. We noticed that you had installed the Wishlist plus app in August of 2021 and also looks like the code to add the wishlist icon to the header was manually added to your theme files, which means that it will need to be manually removed. We have since automated this via a tool, but given this was done back in 2021, the process was manual.

We take the responsibility of modifying a merchant’s site code very seriously, and have a documented process in place to remove any manual changes that have been added for our app, when the app is uninstalled. Given we lose access to the site as soon as the app is uninstalled, we can only do this when we have an explicit request from the merchant and the requisite permissions to remove the code we added.

For your store, we do some remnant code from the Header changes that were added. They are easy and straightforward to remove and we’ll be happy to take care of that for you, but need you to give us access to do so. We’ve written to you in this context so we can assist but haven't heard back. Please reply to our email and let us know if we can take care of this for you. Thanks again!

Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our apps in a way that it doesn't impact your store performance since that is supercritical. We make sure our app snippets load last on your website so that we don’t hinder the website's performance in any way.

We would love to hear more about the issues you are facing with the app as we couldn’t find any contacts or support tickets from you. Any further context on the issue you are facing will help us look into this further for you. We have tried reaching out to you via email to get some insights so that we can validate and assist you further. We request you to reply to our email with the app-related issues you are facing and we would be happy to take care of them for you.