Syncee Collective Dropshipping

Hi there,

Thank you for your feedback. We apologize for any confusion you experienced. It seems there was some misunderstanding with the product deletion process and the filter feature. Our support team provided guidance on how to set up the filter to manage your import list effectively, and we’re here to assist you further if needed.

We also understand that it may take some time to adjust to new changes to design. The intention behind these updates is to streamline processes and enhance your experience, and we’re confident that once familiarized, the new structure will provide more control and efficiency.

Regarding support hours, our team was available during the time you mentioned, including on Thanksgiving, and we’re sorry if there was any misunderstanding. We strive to provide the best quality assistance, and your feedback is valuable to us as we aim to improve your experience with Syncee.

If you need additional support, please don’t hesitate to reach out to us via in-app chat or email. We’re here for you.

Hi there,
We are sorry to hear about your experience. Please double-check that you reached out to us at the correct email address, support@syncee.co, as we could not find any in-app chat or email messages from you. Our customer support team prides itself on responding to all inquiries promptly.

It appears that by the time you canceled your subscription and deleted our app, the trial period had already ended, and you had used the app to upload and manage products. Please feel free to contact us via the email address above so we can further assist you with your questions.

Hi there,

Thank you for sharing your experience with us. We apologize for any inconvenience. As a technical solution, Syncee is a bridge between retailers and suppliers, and we recommend direct communication with your supplier as trading happens between you and your partner. We understand your frustration and appreciate your feedback as we strive to improve our service. In case of any questions, please feel free to reach out to our support team. We are here for you.

Olá,
Se tiver alguma questão sobre as nossas soluções, não hesite em contactar a nossa equipa de apoio. Estamos sempre aqui para si através do chat na aplicação ou por e-mail.

Hi there,
We apologize for any inconvenience you've experienced. The reason for the charge was that you have used your free trial previously, and it was your second time subscribing to Syncee. Although you have uninstalled our application after subscribing, Shopify has still charged you as you had an active subscription. If you have any questions, please feel free to reach out to our customer support team or get back to our email. We are always here for you.

Hi there,
If anytime you have a question about how Syncee works, please do not hesitate to reach out to us via in-app chat or email. We are always here for you.

We are sorry to read that you were not satisfied with our service. In Syncee, in your product catalogs, there is a setting where you can pick which product data you wouldn't like Syncee to update in your Shopify store. We haven't received any message from you about the problem you faced. We have free support in chat and email where you can contact us anytime for a quick reply and help. About automated order data synchronization, not every supplier can support auto order on Syncee Marketplace. On our platform at every product and supplier, you can see if automated order sync is provided or not. You can set it at the filter settings too so you can browse among those products and suppliers only where this solution is available.

Our support team has contacted you now, please give us feedback so we can help resolve your problem. We do hope we can continue working together.

We are sorry to read your words. Please get in touch with our customer support team so we can help you review and resolve what you experience. We have already reached out to you, and we would be happy to help you.