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Amazing app, with amazing relationships with suppliers. Do wish, there was some sort of warning when suppliers are pulling their products from the site and recommendations to which suppliers might carry similar products . This would help when a retailer is carrying a vendors product and building internal core audience to avoid instances in which, the suppliers products are not available. However we do enjoy using Syncee Collective and all it boasts. 10/10.
Hi there,
Thank you for your wonderful feedback! We’re thrilled to hear you enjoy using Syncee. Your suggestions are valuable, and we appreciate your support. Thank you for choosing our solutions.
I just started using Syncee for my dropshipping business, and so far, I’m really impressed! The interface is clean and user-friendly, making it easy to navigate through the platform. Finding and filtering products has been a breeze, with plenty of options to customize my search. Everything feels intuitive, and I love how simple it is to get started. Looking forward to exploring more features!
Hi there,
Thank you for your great feedback! We’re thrilled you find Syncee user-friendly and intuitive. Enjoy exploring more features, and we appreciate your support!
Syncee provided horrible customer service. It's a small team if you look at their website. When I had my issue, I kept asking them to escalate. Basically, they passed me off to their friend 2 times (Sarah -> Peter -> Richard). When I asked to speak with the CEO AKOS Gulyas, they told me no. I reached out to Akos directly on Linkedin; no response. If you are selling baby or pet toys, or women's sports bras, maybe this company will work for you. I am creating a website using a niche market. The company advertised that they have distributors/ dropshippers that sell my products. I paid for a year in advance to take advantage of the discounted pricing, as I was looking forward to a long-term relationship with this company. As I started to build my website, and reach out to the various vendors, I discovered that the vendors are no longer in business or do not reply to my emails (bait and switch). I asked Syncee for a refund of the subscription as I was unable to get a vendor to work with. They said the policy is NO REFUNDS but they would look into my situation. Syncee blamed me for paying in advance and said that I should have canceled within the 14 day cancellation period. This is something that I discovered after building my website. So basically the company is promoting that they have vendors to sell your niche product, but the vendors are no longer in business. This is false advertising and a scam. Unfortunately, the company is NOT based in the US but based in Hungary so you can't pursue any legal action. They have good reviews (might be legit or a bot) but them refusing to refund me $288 because they don't properly vet their vendors is sad. Horrible experience and I would not use this company if you are selling a niche. They don't care that they are stealing your money. This should have been a no-brainer to refund me my money. Looking at other negative reviews, many of them are very similar to my situation. Sad experience for a new business owner.
Hi there,
We’re sorry to hear about your experience, nevertheless please let us clarify a few points.
1. We offer a free plan where you can explore the platform, as well as a 14-day trial on our monthly plans to help you decide if Syncee is right for you. The yearly subscription comes with a significant discount but doesn’t include a trial, which is clearly stated upfront.
2. Our support team followed the proper escalation process, and your case was evaluated by a dedicated finance team. It wasn’t a matter of passing your issue between friends.
3. Since you subscribed and accepted our policies, your request for a refund was rejected. This decision was made because you actively used the app, and the products are still available in your store.
4. Our suppliers are vetted and monitored regularly, but we can’t control their communication. However, when issues are reported, we investigate and take necessary actions.
In case of any further questions, please reach out to our support team via chat or email.
Really good product selection. The App is very easy to use and provides high level of automation for pricing and other updates.
Hi there,
Thank you for your review! We're thrilled to hear you appreciate our product selection and find the app easy to use with high automation for pricing and updates. Happy selling!
I have only used the datafeed manager so far. I like the to have the ability to customize the mapping, filters, and settings for importing products. For example, I can choose to update just the pricing, or product titles.
Also, the customer service has been great. Peter answered a slew of questions, and was able to show me what i was doing wrong and give me examples of how to upload correctly.
Hi there,
Thank you for your review! We're glad you enjoy the customization options in our DataFeed Manager and that our customer service, especially Peter, has been helpful. If you have any more questions, feel free to reach out!
Thank you Sara for your assistance tonight. My problem, even though to me seemed like a basic, amateur query, was handled with professionalism and my problem was resolved promptly. A huge relief, so thank you!!!
Hi there,
Thank you for your kind words! We're thrilled to hear that Sara assisted you so professionally and resolved your issue promptly. Your relief means a lot to us, and we appreciate your feedback!
Dear Syncee Support Team,
I am using Syncee on my Shopify store, NobleFragrance.shop, with Fragrance.net as our dropshipping supplier. I have noticed that the tracking information for products from Fragrance.net is showing as "Not Tracked."
Could you please assist me in troubleshooting this issue? I need to ensure that tracking information is properly integrated and displayed for accurate order management.
Thank you for your support.
Best regards,
Shalaye Hall
NobleFragrance.shop
Hi there,
Thank you for your question. If anytime in the future you are going to have a question again, please do not hesitate to reach out to our friendly customer support team. We are here for you.
This platform is truly amazing and versatile. I've been using it for over a week now and have seen a plethora of new features added over time. It's intuitive and easy to use, and I can say this with confidence because I have tried other platforms as well, and this one stands out as the best.
The customer support is fantastic, always responding swiftly to any concerns or questions. I wholeheartedly recommend this platform to anyone who's interested. It's truly the best out there!
Hi there,
Thank you so much for your amazing review! We're thrilled to hear that you're enjoying the platform and finding it intuitive and versatile. We're especially glad that our customer support has been helpful to you. Your recommendation means a lot to us. If you ever have more feedback or questions, feel free to reach out.
I find this to be an excellent dropshipping app. It not only facilitates direct communication with product suppliers but also boasts a wide range of suppliers who manufacture their own products. The support team is highly responsive and readily available to assist with any concerns or questions that may arise.
Hi there,
Thank you for your wonderful review! We're delighted to hear that you find our dropshipping app excellent and appreciate the direct communication with suppliers. It's great to know our wide range of suppliers and responsive support team have been beneficial to you. We're always here to help with any questions!
So expensive then I tried to cancel it couple weeks ago , I still got charge $99.00 . Hard to contact their customer service and the email is wrong . Stay away from this app.
Hi there,
We are sorry to hear about your experience. Please double-check that you reached out to us at the correct email address, support@syncee.co, as we could not find any in-app chat or email messages from you. Our customer support team prides itself on responding to all inquiries promptly.
It appears that by the time you canceled your subscription and deleted our app, the trial period had already ended, and you had used the app to upload and manage products. Please feel free to contact us via the email address above so we can further assist you with your questions.