Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 8% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
Bewerkt 22 december 2017

Very satisfied with Sycee's customer support - Imre is a keeper! Just setting up everything now and hope the support will be the same throughout. Also hope that Syncee will be able to maintain same response times as now, as you really get a swift reply to your queries. Keep it up, Syncee!

Beblackbird
Nederland
3 maanden gebruiken de app
Bewerkt 1 mei 2020

So my Dropshipping journey began with Spocket where I found at least a couple of brands within EU that looked interesting. I then noticed that most products were priced well above the end customer prices found on other retailer stores on the Internet. I switched to Syncee to try my luck here, as the same products were available but with a better price.

I signed up for 4 different suppliers and waited for about 1-2 weeks to get an approval for two of them. I e-mailed the other two and they replied they don't use Syncee anymore and invited me to their own platforms which would require a deposit of 500 EUR to start with.

A few more weeks passed and I've had 3-4 orders with Syncee. I can say that as a European store, dropshipping with suppliers from the UK, the delivery times are currently 10 days+. If this has to do with COVID-19 time will tell, I hope the delivery times will improve.

I had an issue with my main supplier removing almost all of their products by accident, which caused major trouble on my shop. This was solved with haste, once I got in contact with the right people.

So to be fair the support has been okay, I've got replies with a few business hours. You will have to do most of the work contacting the suppliers yourself, as they won't login to Syncee to look at your application.

Once you get orders there's no automatic way of placing the necessary orders at the suppliers stores, you will have to do this manually which is very time consuming. Syncee says that a new future that handles this will be rolled out in the coming weeks. Can't wait and I'll update my review once this is released.

For EU stores: You will most probably also have to pay VAT for your purchase, even though it's within EU/EES. This will eat of your margins, as you will have to do it again when declaring in your own country. Make sure to talk to your suppliers about this, maybe they can help you.

Carelief
Zweden
3 maanden gebruiken de app
Syncee heeft geantwoord 1 mei 2020

Sorry for the bad experience with some of our suppliers and we are happy to hear that you are satisfied with Syncee service and support.

You can leave supplier reviews in Syncee marketplace about your supplier experience.

We have already contacted the mentioned suppliers, so we will try to resolve your issues as soon as possible. Please also check your email.

1 april 2019

Very nice app. The technical service is among the best of the best. The App itself is very reliable and easy to use. I would rate it 50 stars if i could. I fully recommend.

Lupo Rosso
Frankrijk
3 maanden gebruiken de app
3 november 2022

Excellent service - we work with Syncee pretty much daily their never fails to impress. Highly recommended!!

Lusso Living
Verenigd Koninkrijk
3 maanden gebruiken de app
Syncee heeft geantwoord 3 november 2022

Thank you so much for your kind words. We are extremely happy to see you find our service excellent and that you love the service we offer. Our team is always here for you, and we are more than happy that you are a member of our community!

8 januari 2018

The app is doing what it suppose to do properly. Best support ever , very prompt and efficient.

Inter Deals
Cyprus
3 maanden gebruiken de app
14 januari 2023

its a decent dropshipping website which supplies the niche I was looking for which I could not find anywhere else on other websites

Dashano
Verenigd Koninkrijk
2 maanden gebruiken de app
Syncee heeft geantwoord 16 januari 2023

Thank you so much for your kind words. It's our pleasure to see you could find products of your wish on Syncee Marketplace that you couldn't find anywhere else. If anytime you have a question, please feel free to reach out to us. We are always here for you.

Bewerkt 26 september 2022

Customer Support are the best. You get fast responds and positive help, so i recommend for everyone.

Body2Smile
Zweden
3 maanden gebruiken de app
Syncee heeft geantwoord 26 september 2022

Thank you so much for your review. We are delighted to see you find our customer support outstanding. Our team is always happy to help you. Feel free to reach out to us anytime via email or in-app chat.

4 april 2022

Very pleased with the customer service, as I had to ask a few questions and they got back very quickly, with their help I now have got the hang of things.

faunaandfloraorganics
Verenigd Koninkrijk
3 maanden gebruiken de app
Syncee heeft geantwoord 5 april 2022

Thank you for your 5-star review. We are happy to see you are satisfied with our customer service. Please, anytime you have a question, feel free to let us know about it, we are here to help :)

24 februari 2021

Don't waste your time or money. I had the app for months and contacted alot of the suppliers on here to use their products and had no response, so I deleted the app and they still charged me for another month and will not give me a refund.

Belle Lea
Verenigd Koninkrijk
3 maanden gebruiken de app
Syncee heeft geantwoord 24 februari 2021

Hello Nic,

We want to apologize for your recent experience. We're sorry to hear you were less than satisfied with a listed supplier.

Please be aware that each of our suppliers undergoes a serious pre-screening before being listed on our Marketplace. In general, we do not have to interfere in the relationship (communication) between retailers and suppliers. Syncee is solely responsible for the product management and the compliance of the products on our Marketplace.

Besides, as suppliers have to meet the listed supplier’s requirements, they can also decide whether they want to work with a retailer. Since they invest a lot of time and money building their brands, their primary purpose to work with stores that fit their branding criteria.

Our Support Team was always here for you, and we are still here to assist you if you have any questions or concerns.

Yours sincerely,
The Syncee Team

14 december 2017

I've only just started using Syncee. While it took me a little while to learn the setup, Imre and his team have been great to deal with and super quick in responses. It runs smoothly and works great when all setup.

Intimatecollections
Verenigde Staten
3 maanden gebruiken de app