Syncee Collective Dropshipping

I WOULD NOT RECOMMEND SYNCEE. Don’t make the same mistakes I did. Though the app started out well with only a few issues the first month where there were items uploaded with no pictures or items discontinued for months, according to the supplier when i contacted them, yet they still uploaded them to my website and I had to delete them. I ended up having to cancel due to repeated issues regarding the inventory updates. I had to cancel 4 orders in less than a month directly related to the app not updating the inventory for my suppliers and showing hundreds in stock when in fact there was none. The support team said it was the supplier and the supplier said it was Syncee. Needless to say when I had to cancel 2 orders in 24 hrs for the same issue, I cancelled my subscription 2.5 wks early and deleted the app, cutting my losses for the rest of that month paid. Now, 5 days before that month ended they charged me another $129.00 for yet another month even though I had cancelled over 2 wks early. Now i am having to go back and forth with them to get the money refunded. After just over a week they still have not. UPDATE - The people at Syncee are not willing to refund any portion of the month paid stating that the issues were with the supplier and not them. Issues that if they knew they had they should have fixed before uploading to any of our websites. These errors cost me 4 sales totally almost $1000.00 but apparently its my problem and not theirs. I guess as long as they keep the $129.00 they could care less how much I lost. Though the app seemed like a great thing to have and worth the money at first, if you start having issues, even if it cost you sales, don't expect them to let go of any portion of the sales they made from you as a customer. I found its easier to do it myself and wish I had to start with and not made the mistake of trying to use a service like this. Besides, I found one of the auto feeds from the supplier was only $30/month and the other was free since it was only an Excel file manually uploaded…..so I basically just gave them $100 every month for what cost them $30.00 to do. At least now that I am doing it myself I know the information and inventory amounts are correct and it only take 5 mins of my time daily. I have found many, many people have left reviews with the same exact issues. I wish I had read them. Live and learn. Though I went through the Shopify Support for emails between myself and Syncee. It didn't stop Syncee from continuing to send me emails outside of the support, asking me to reinstall the app and give them a 5 star rating. I don't understand how they can be more concerned with their ratings and keeping the money than customer satisfaction which we all knows can go a long ways.

GOSTEI

Too difficult to learn how to import, mainly because the explainer videos are too hard to understand. They need a different explainer voice. Too hard to understand! This makes us want to invest elsewhere.

When I first downloaded this app I was impressed but the cold reality of issues was yet to surface. This app has no way of integrating or monitoring shipping costs and no way to combine the costs in an easy manner. You will literally have to monitor each product with your team or by yourself. I have had to cancel over 3k worth of sales due to issues with this integration app. I would encourage you to read these reviews and HEED the warnings. or you will find out as I did, the hard way. The response listed below by the team does not apply and further confirms my review. You must add a fixed price. Well that is an issue because pricing from their suppliers could drastically change. Adding an extra $50 fixed may make sense for an RC vehicle but it would not make sense for a TV in which shipping could range $100 or a toothbrush $5??? If you see the response that is all you need to know.

I used this app for about a month and processed real orders with it. Here's my honest opinion as a professional dropshipper/whitelabeler with 9 years of experience. This app is just a trap for newbies to waste money. Its overpriced and does not deliver any real value.

1-The suppliers on syncee can be found on ANY other app completely FREE.

2-"Premium" suppliers aren't actually premium. We looked though them ALL.

3-The supplier prices on Syncee are typically higher than any other dropship supplier app

4-Supplier on this app specifically tend to inflate shipping costs. I suspect that this is to simply add to their revenue. This is not common on all DS'ing apps.

5-Supplier NEVER reply on syncee so dont ever expect a reply from almost any supplier after weeks and months.

6-Syncee customer service, although kind, serve no real purpose other than to tell you to reach out to suppliers for most questions...suppliers who never respond, see #5.

7- 29$/month for 25 products is silly and offensive.

8- Lots of newbies love this because its easy to understand and it pretty, but professionals will not appreciate it.

9-If you do finally get a response back from a supplier, you have to be on a paid scubscription to even READ it.

Syncee is for newbies to feel like they are doing something in the direction of starting their own business but it offers no real value for people who are serious about running a business.

They charged me despite not using the application and they never sent a reminder for an upcoming bill as every other reputable supplier does! When I contacted them they said they will not refund me despite it is evident I am not using the app! This says a lot about their values and strategy!

If I could give less stars I would, customer care took days to respond each question I had, and when I chose a company and had questions, The customer service team still did not respond at all. So I reached out to the wholesaler themselves, and they informed me they don't evenoffer drop shipping anymore. Over all completely disappointing a waste of days of work and a waste of money.

some suppliers sell shit but they are intermediaries for aliexpress products and they make margin on it.

Found numerous bugs, typos, browser conflicts, etc. I work in IT and I couldn't get it to work properly.

STAY AWAY!
I've read tons of very bad reviews about their app charging the subscription fee even if the plan was downgraded to the free plan and I still went ahead and installed it and I DEEPLY regret it. They indeed charged us even after we had CONFIRMATION from their support that we downgraded and we won't be charged.
After emailing them (because there's no way of getting any reply regarding refunds from the chat support.....) their SUCCESS manager told us they can't refund us and invoked their terms&conditions.
I am sorry to leave such a bad review, but what they're doing is not ok.